Several Fresher A’ Level Customer Service Jobs – Airport Services Agents – Qatar Airways (QA)

 

Job Title:     Airport
Services Agent (Fresher A’ Level Customer Service Jobs)

Organisation: Qatar
Airways (QA)

Duty Station: Entebbe,
Uganda

 

About Qatar Airways:

Qatar Airways is the
state-owned flag carrier of Qatar and it’s headquartered in the Qatar Airways
Tower in Doha. The
airline operates a hub-and-spoke network, linking over 150 international
destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle
East, North America, South America and Oceania from its base at Hamad
International Airport, using a fleet of more than 180 aircraft. Qatar Airways
Group employs more than 40,000 people, of whom 24,000 work directly for Qatar
Airways. The carrier has been a member of the Oneworld alliance since October
2013, the first Gulf carrier to sign with one of the three airline alliances.

 

Job Summary:  As an Airport Services Agent, you will support
the operation by providing five star service to customers at the airport terminal
and help create an enjoyable airport environment for customers whilst
travelling.  You will ensure a quality
service and adherence to safety policies and security standards.

 

Key Duties and Responsibilities:  

·       
Liaising
with check-in, transfer desk and other related areas for the smooth acceptance
of passengers

·       
Escorting
and directing arriving and departing passengers to the respective areas such as
hotel desk, visa counter, transfer desk, premium lounges and boarding gates

·       
Assisting
the Duty Officer in handling company materials and records

·       
Liaising
with the Ground Handling agent (GHA) for quick processing of hotel and transfer
passengers

·       
Ensuring
passengers are assisted smoothly through airport facilities

·       
Performing
other related duties for the purpose of ensuring the efficient and effective
functioning of the work unit

·       
Supervising
GHA staff during all flights to ensure Qatar Airways standards of service
quality is maintained

·       
Organizing
check-in counters and coordinating documentation issues

 


Qualifications, Skills and Experience:

·       
The
ideal candidate for the Qatar Airways Airport Services Agent job placement must
hold a High School Qualification.

·       
At least
two years of job-related experience required with at least 1 year of relevant
experience in Airline/ Travel Industry/ Hospitality Institute.

·       
Excellent
communication skills with fluency in English language.

·       
High
energy and positive attitude are necessary to perform well in this very high
pressured and demanding environment.

·       
High
level of computer literacy

·       
Excellent
customer focus and service delivery.

·       
Good
interpersonal skills and strong team orientation

 


How to Apply:

If you have what it
takes to be part of our 5-star team, please take the first step and apply now
by uploading your CV and completing the Qatar Airways online application at the
link below.

 

Click
Here

 

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