Job Title: Project Coordinator – Digitalization
Duty Station: Kampala,
CARE is a global
leader within a worldwide movement dedicated to ending poverty. We are known
everywhere for our unshakeable commitment to defending the dignity of people.
CARE works around the globe to save lives, defeat poverty and achieve social
justice. We seek a world of hope, tolerance and social justice, where poverty
has been overcome and all people live with dignity and security. We put women
and girls at the center of our work because we know that we cannot overcome poverty
until all people have equal rights and opportunities. CARE has been working in
Uganda for over 50 years. In FY ending June 2020, CARE improved the lives of
nearly one million people in Uganda (62% women). Our ambition for the next five
years is to reach 5 million people, through life-saving and gender
Job Summary: The Project Coordinator-Digitalization will be
responsible for managing Chomoka’s relationship with the CARE Country office,
ensuring project teams have the training and support they need, and that savings
groups using the application are successful.
S/he will maintain
thorough understanding of the technical aspects of the Chomoka platform, train
and provide ongoing support to CARE & partner project staff, so they can
successfully onboard SGs to Chomoka. S/he will work closely with project field
staff to ensure quality and effective customer service for all savings group
using Chomoka. S/he will continually engage with end users and trainers, design
and implement short surveys to gather and consolidate feedback on product
performance and share reports and insights this with the Chomoka core team and
the country office.
Key Duties and Responsibilities:
and Training of Trainers on Chomoka for CARE project staff
with CARE project team to develop Chomoka Training plans and integrate Chomoka
activities within broader Project Activity plans
and sensitize CARE Project staff and community-based trainers/agents on how to
incorporate Chomoka into ongoing VSLA activities
thorough understanding of the technical aspects of the digital technology and
provide support to trainers
localize and review materials and tools to support remote and in-person
training of savings groups’ adoption of Chomoka.
Roll-out of Chomoka
App and Implementation of the Program
localization of application including translation, initial user testing and
customer feedback sessions
the voice of the local customer to communicate emerging customer desires and
any detected bugs or flaws in the Chomoka App
1-2 interns or customer support staff to provide remote support to users and
together with country office tech staff to maintain and escalate any issues
with the local technology
feedback and support to Chomoka core team and Country teams
or adapt tools and systems to generate reports on customer usage and feedback.
organize periodic data collection using human centered design principles to
maintain a user-centric focus
or contribute to project team review meetings and share results to promote
continual improvement of the Chomoka product and experience
with global product manager to integrate local product requirements into global
Equity and Diversity and Safeguarding Practices
a behavior consistent with CARE’s core values, and promotion of gender equity
and diversity goals;
leadership role in identifying and implementing initiatives that enhance CARE’s
commitment to gender and diversity.
that CARE Safeguarding policies and procedures are adhered to by all and the
staff that S/he supervisors both directly or indirectly
that staff and related personnel under your jurisdiction are familiar with the
following organizational policies and procedures and can identify when needed
how these may have been breached; The CI Safeguarding policy, Protection from
Sexual Harassment, Exploitation and Abuse and Child Abuse, The
anti-discrimination and harassment policy, The code of conduct and the
Any other duties
assigned from time to time
other duties incidental to the role of Project Coordinator Chomoka or as
assigned by supervisor.
Qualifications, Skills and Experience:
ideal candidate must hold a post graduate diploma in Business Administration,
Computer Science, Information Technology, or other relevant field is a MUST.
Degree in Business Administration, Computer Science, Information Technology, or
other relevant field;
about technology, motivated by helping other people build digital literacy, and
committed to promote gender equality
proficient with demonstrated ability to quickly learn and troubleshoot on
years’ work experience in customer support, ideally related to technology
solutions for low- resource environments
trainer with demonstrated ability to design, deliver and provide follow-on
support to trainees.
self-starter with strong critical thinking skills and ability to work
to communicate effectively in English, and other local languages appreciated
to thrive in team environments, with a strong understanding of diversity and
solving mindset- willing to work flexibly to achieve collective goals.
of or experience working with informal saving groups (VSLA, SILC, AVEC, SfC)
How to Apply:
qualified and interested candidates should submit an updated CV and Application
letter giving a day time telephone contact and names, telephone contacts and
email addresses of 3 (three) work related referees only through our recruitment
email:([email protected]) clearly indicating “Project
Coordinator-Digitalization” in the email subject.
Deadline: 18th March, 2021.