Job Title: Customer Care Executive (Fresher
Job Opportunities)
Organisation: M-KOPA
Solar
Duty Station: Kampala,
Uganda
About US:
M-KOPA Solar,
headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go” energy
for off-grid customers. The company was founded in 2011 by former executives
behind M-PESA (the world’s leading mobile payment platform) on the belief that
mobile technology could revolutionize energy services in emerging markets the
same way it has already revolutionized the delivery of communications and
financial services.
Job Summary: The Customer Care Executive will control
quality at the Service Centre by providing excellent Customer Service to walk
in customers and managing stock as per the M-KOPA service police.
Key Duties and Responsibilities:
·
Support
customer swap & return processes in line with M-KOPA reverse logistics
policy
·
Review
and accurately update all activity in the Inventory tools with all incoming and
outgoing transactions as per M-KOPA stock handling policy
·
Allocate
stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock
allocation policy
·
Manage
stock by preventing stock –out at the Service and guaranteeing integrity of
stock.
·
Resolve
or escalate walk in customer queries in line with MKOPA customer care
guidelines.
·
Uphold
the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is
highly presentable to customers.
Qualifications, Skills and Experience:
·
The
applicant for the Customer Care Executive job should hold a bachelor’s degree
from a recognised institution / university in any field
·
Fluent
in at least English & Luganda / or a major language found within any of the
Sales Regions
·
Able to
work well under pressure and under minimum supervision
·
A fast
learner who is able to work with set targets
·
A team
player with a high level of flexibility
·
Should
be self-motivated & able to demonstrate a drive for results with a
professional approach.
·
Excellent
customer Care skills -Customer centric with commitment to deliver
·
Possession
of basic numerical skills
·
Team
work with high levels of flexibility.
·
Demonstrate
high level of integrity, work ethics, proactive and positive attitude.
·
Exceptional
communication, interpersonal, problem solving and analytical skills
·
Report-writing
and presentation skills.
·
Should
be self-motivated & able to demonstrate a drive for results with a
professional approach.
How to Apply:
All suitably
qualified candidates should send their applications online at the link below.
Deadline: 24th March 2021
For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline