Manager Innovation & Business Automation Employment Opportunity – Housing Finance Bank


Job Title:    Manager Innovation & Business Automation

Organization: Housing Finance Bank

Duty Station: Kampala, Uganda

Reports to: Head Business Technology


About US:

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.


Job Summary:  The Manager Innovation & Business Automation will lead the technology innovation and business automation teams in the drive to support the Bank transform into a modern digitised bank with leadership in excellence customer experience and operational excellence through automation of key business processes and digitalization of the customer journey.


Key Duties and Responsibilities:  

·        Lead a portfolio of innovation and business automation projects through collaboration with teams across and outside the Bank to manage the successful integration of technology innovations into new and existing business models, products and services.

·        Lead the identification and development of innovative and emerging technologies with unwavering passion for delivering new innovative customer solutions and services across business functions.

·        Establish fintech relationship and develop strategic partnerships with those who share the Bank’s goal of continuous innovation in technology in order to deliver convenient customer self-service solutions to market faster than competition.

·        Lead in supporting internal teams run idea generation platforms and formats like jam sessions, hackathons and internal or external crowdsourcing.

·        Be the centre of excellence for innovation and process automation activities in all domains of the bank (client facing, digital strategy, back-end operations, risk management & regulatory reporting).

·        Keep abreast of technology trends, which offer solid, appropriate, cost-effective business applications & processes to the Bank.

·        Coordinate with departments and teams to develop business cases for new innovation projects that can be prioritized by Management.

·        Identify and document business requirements, recommending business priorities and advising business on options, risks and costs.

·        Analyse user requirements and business needs in order to determine and evaluate potential solutions that meet the business requirements.

·        Interact with vendors and other strategic technology partners to understand and recommend data interchange formats, APIs and messaging formats so as to achieve seamless integration.

·        Facilitate implementation of new functionality through training sessions demos and the development of appropriate user documentation.

·        Evaluate existing and new software technologies in order to enhance business processes and contribute to strategic business growth.

·        Participate in software development processes by prototyping new application requirements and designing new business models.

·        Prepare system documentation to provide user support for programs and for production operating procedures.

·        Investigate, analyse and make recommendations to management regarding technology improvements, upgrades and modifications.


Qualifications, Skills and Experience:

·        The applicant must hold a Bachelor’s Degree in Computer Science, Information Technology, Business Computing, Commerce, Accounting, or business statistics or another related field.

·        Adept at Financial Technology and Innovation.

·        A profession qualification in banking e.g. ACIB and Project Management (e.g. Prince2 would be an added advantage)

·        Ability to prepare product papers / business case.

·        At least eight years work experience, 2 of which should be in a senior technology or operations position at a large financial services institution.

·        Demonstrate experience in driving technology innovations and business automation initiatives in financial services.

·        Demonstrate ability to link and apply complex technologies to business strategies and high proficiency in information and Communication Technology.

·        Strong skills in product analysis, business process analysis and redesign.

·        Strong understanding of banking operations, Fintech and product development trends.

·        Strong skills in Agile Project Management and project execution is an added advantage

·        Familiarity with financial services industry in Uganda and the region.

·        Strong understanding and experience in digital banking services.


Business Behaviours

·        Ability to build functioning working relationships across all levels of the organisation.

·        Must be a person of impeccable integrity.

·        Excellent communication and engagement skills

·        Strong attention to detail and personal effectiveness

·        High level of integrity and strong entrepreneurial skills

·        Strong skills at relationship building

·        Strong leadership with soft power skills


How to Apply:

All Interested candidates should hand deliver their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees to:

Head, Human Resources,

Housing Finance Bank,

Investment House

4 Wampewo Avenue, Kololo


Deadline: Thursday, 1st April 2021 by 5:00pm 


NB: Please take note that ONLY shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification.


For more of the latest jobs, please visit or find us on our facebook page

Leave a Reply

Your email address will not be published. Required fields are marked *