Manager E-Banking Operations Employment Opportunity – Orient Bank

 

Job Title:    Manager E-Banking operations

Organization:  Orient
Bank

Duty Station:  Kampala,
Uganda

Reports to: Head of Operations

 

About US:

Orient Bank is a
leading Private sector commercial bank in Uganda since 1993. Its steady growth
over the last 20 years can be attributed to its professional management and
prudent Lending and investment policy.  The confidence in Orient Bank of
the Ugandan business community in particular and the public in general, is
reflected in its large deposit base. In November 2002 Orient Bank made another
first in this economy by successfully out competing other Banks in taking over
TransAfrica Bank Ltd., (TABL).

 

Job Summary:  The Manager E-Banking operations will be responsible
for planning, coordination and monitoring E-Banking services and, ensure
operational efficiency of the back office business function in accordance with
the Bank’s operational policy guidelines, strategic and business objectives as
well as regulatory guidelines.

 

Key Duties and Responsibilities:  

·       
Lead the
analysis of the existing reconciliation processes in order to assess the
strength of the controls and identify areas for improvement.

·       
Monitor
and report on profitability of individual products under E-banking.

·       
Automate
revenue collection and reconciliation processes to minimise errors and costs to
drive revenue growth.

·       
Plan and
ensure operational efficiency of Off-site and head office ATMs and prepare
periodic reports on their performance.

·       
Support
card acquiring services by providing support to merchants, settlement of
merchants’ payments and minimizing losses on operations especially charge
backs.

·       
Implement
methodologies for enrolling existing bank customers to E- banking products,
respond to customer queries and monitor performance of e-banking operations on
a weekly basis.

·       
Identify
cost effective methods and trends and implement them effectively to reduce
cost.

·       
Monitor
e-channels for the efficient functioning and root cause analysis for
operational inefficiencies.

·       
Ensure
the risks associated with new and changed products, services and business
strategy are sufficiently assessed and mitigated.

·       
Lead and
coordinate efforts to enhance the general risk management and compliance
culture within the business/support function.

·       
Implement
controls within the business/support function unit to meet regulatory and
internal requirements.

·       
Identify
opportunities and best practices in market in order to move with the
operational trends and avoid frauds using new techniques.

 


Qualifications, Skills and Experience:

·       
The ideal
candidate must hold a Bachelor’s Degree preferably in a business-related Course

·       
Three
years practical (on-the-job) operations experience, preferably within the card
and E-Banking business.

·       
Practical
knowledge of the card product functionality is essential.

·       
Detailed
understanding of the banking sector.

·       
Strong
stakeholder management abilities.

·       
Excellent
knowledge and understanding of banking operations (domestic and international)

·       
In-depth
understanding of clearing and local transfers

·       
Versatile
with current local regulations on International Operations.

·       
Good
knowledge of local payment systems

·       
Excellent
customer services capabilities.

·       
Good
negotiation and conflict resolution skills.

·       
Good
Oral and written communication skills.

·       
Good
documentation and process management skills.

·       
MS
Excel/MS Word/good accounting knowledge & analytical skills.

·       
Strong
problem solving skills

·       
Demonstrated
ability to take initiative and critically analyse processes and procedures

 

How to Apply:

All interested
candidates who meet the criteria indicated above are requested to send their
applications, and updated Curriculum Vitae to the following email:
recruit@orient-bank.com

 

Deadline: Wednesday 24th March, 2021 at 5:00pm

 

Note:
Only shortlisted candidates will be contacted

 

For more of the
latest jobs, please visit 
https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

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