Job Title: IT Support Specialist
Organisation: Samasource
Duty Station:
Uganda
About US:
25% of the Fortune
50 trust Samasource to deliver secure, high-quality training data and
validation for the technology teams driving humanity forward. From self-driving
cars to smart hardware, Samasource fuels AI. Founded over a decade ago, we’re
experts in image, video and sensor data annotation and validation for machine
learning algorithms in industries including automotive, navigation, AR/VR,
biotech, agriculture, manufacturing, and e-commerce. Our staff are driven by a
mission to expand opportunity for low-income people through the digital
economy, and our social business model has helped lift over 50,000 people out
of poverty.
Job Summary: The IT Support Specialist is responsible for supporting
the organization’s network infrastructure. You will serve as a key partner to
the IT Manager and reporting directly to this role.
Key Duties and Responsibilities:
·
Support
the organization’s network infrastructure and services like the LAN, print
services and email.
·
Manage
the installation of new versions of the systems and troubleshoot ad-hoc user
problems in its functioning.
·
Provide
ICT related support and guidance to stuff Conduct and supervise ICT preventive
maintenance activities.
·
Installing,
configuring, upgrading and repairing PC hardware and software Conduct periodic
backups of the identified information systems.
·
Participate
and assist in the organization of ICT related training for the stuff.
·
Logging
of incidences in an accurate and informative manner as and when they occur.
·
Create
and maintain ICT configuration database for both hardware and software.
·
Keep
abreast of technological developments, current initiatives and changes in ICT
and appraise the management accordingly.
Qualifications, Skills and Experience:
·
The
applicant must hold a Bachelor’s degree in Computer Science or a related
discipline.
·
Possession
of CCNA, MCSE, MCITP or any relevant professional certification an added
advantage.
·
One to
two years of experience in IT support role.
·
Strong
communication, interpersonal, organizational, and time management skills
·
Passionate,
highly self – motivated, energetic and enthusiastic team player.
Our Benefits: Samasource
offers competitive compensation commensurate with experience and a full
benefits package, including: medical, pension scheme, annual leave, paid
disability insurance, and professional development opportunities.
How to Apply:
All suitably
qualified and interested candidates should send their applications online at
the link below.
Deadline: 10th April 2021
NB: Only
shortlisted candidates will be contacted.
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