The Ugandan Jobline

Job Title:    Contact Centre MI Analyst
(Customer Service Jobs)

Organization: Absa
Group Limited (formerly Barclays Bank UK)

Duty Station: Kampala,
Uganda

About US:

Absa Group Limited
(formerly Barclays Bank UK) is a diversified standalone African financial
services group, delivering an integrated set of products and services across
personal and business banking, corporate and investment banking, wealth,
investment management and insurance. Absa Group Limited is listed on the JSE
and is one of Africa’s largest diversified financial services groups with a
presence in 12 countries across the continent and around 41 000 employees.

We own majority
stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the
Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank
of Commerce), Uganda and Zambia. We also have representative offices in Namibia
and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique,
South Africa, Tanzania and Zambia.

Job Summary:  The Contact Centre MI analyst will provide
specialist advice and support in order to ensure customer satisfaction and enhance
the customer experience, through the execution of predefined objectives as per
agreed standard operating procedures (SOPs).

Key Duties and Responsibilities:  

·       
Customer
Service:  Respond efficiently, accurately and
courteously to all customer service matters, complaints, requests

·       
Support
the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer
Services centre and identify opportunities to improve Client Servicing
processes

·       
Monitor
and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services
comply in all respects with Absa’s risk and compliance policies and procedures
as well as legal and regulatory requirements

·       
Stakeholder
Management: Establish and maintain
good professional relationships with relevant stakeholders so as to remain
abreast of their needs and issues and respond rapidly and effectively

·       
Self-development:
Owning and being proactive about
own training and development

Qualifications, Skills and Experience:

·       
The
ideal candidate for the ABSA Group Contact Centre MI analyst job should hold
relevant qualifications

·       
Bachelor’s
Degree: Business, Commerce and Management Studies (Required)

How to Apply:

All suitably
qualified and interested candidates who wish to join ABSA Group in the
aforementioned capacity should apply online at the link below.

Click
Here

Deadline: 22^nd March 2021

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