Data Revenue, Usage and Retention Manager Employment Opportunity – Airtel Uganda

 

Job Title:    Data Revenue, Usage and Retention Manager

Organization:  Airtel Uganda

Duty Station:  Kampala, Uganda

Reports to: Head - Data, Devices & NPD

 

About Airtel:

Airtel was launched in Uganda in 1995 and is Uganda's most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up.  Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited - a leading global telecommunications company with operations in 16 countries across Asia and Africa.

 

Job Summary:  The Data Revenue, Usage and Retention Manager will grow and maintain existing data customers as well as implement and ensure that the Data products are as per the agreed marketing submissions in respect to tariffs, product performance and customer experience so as to increase data revenue through increasing and retaining data subscribers.

 

Key Duties and Responsibilities:  

·        Increase Data Revenue Market Share.

·        Continually review the current product portfolio and ensure that it is in line with market trends and implement changes as per the agreed strategy.

·        Leverage market research & get consumer insights into data consumer behavior and preferences to drive future promotions.

·        Monitor and track data initiatives and take remedial action where activities are off target.

·        Launch initiatives to acquire Data revenue earning customers.

·        Develop new products and initiatives for trade in line with benchmarking and transfer of Best Practices across Zones.

·        Traction of usage pattern to devise growth of data ARPU.

·        Monitor competitor offering in respect to core products.

·        Conduct feedback sessions with internal and external customers on the performance of Data Products.

·        Carry out daily revenue trends analysis and reporting to identify possible revenue enhancements.

·        Monitor the trends of customer demands and acceptability or inclination to data products and services.

·        Zonal tracking and monitoring of data subscribers and revenues.

·        Monitor the post-launch performance of products in relation to generated revenue and customer satisfaction.

·        Carry out customer surveys and engagements with the outbound teams

·        Manage the data portfolio tariff master.

·        Coordination of internal teams to ensure launch of new products as well as carry out the necessary UATS.

·        Work hand in hand with Customer care to confirm understanding of new products and address customer complaints.

·        Support the head of data in planning for the revenue and subscribers as per the Annual Operating Plan.

·        Manage the Customer Life Cycle Management (CLM) BTL (Below the Line) initiatives for the data section to grow revenues, retain customers and attract new customers.

 


Qualifications, Skills and Experience:

·        The ideal candidate for the Data Revenue, Usage and Retention Manager job placement should hold a Bachelor’s Degree in relevant field.

·        Post-graduate qualification (e.g. CIM), will be an added advantage.

·        Minimum of 3-5 years’ experience in a marketing position, with a focus on product development.

·        Experience of Telecommunications Industry or FMCG marketing environment is an added advantage.

·        Able to operate in a performance driven organization.

·        Strong ethics, hands on approach.

·        Motivated, flexible and decisive with ability to convince and align groups with divergent views.

·        Customer focused.

·        Business awareness.

·        Strong analytical and strategic skills.

·        Excellent planning and organizational skills.

·        Excellent interpersonal skills.

·        Sets high personal standards and is goal oriented.

·        Excellent communications skills, both orally and in writing.

·        Excellent presentation skills.

 

Please note

·        Attach copies of all academic documents.

·        Soliciting of influence of any nature will lead to an automatic disqualification.

·        We regret that only short listed candidates will be contacted. Applicants who do not hear from us within 1 week from the closing date should consider their applications unsuccessful.

 

How to Apply:

All interested Candidates are invited to submit their applications to the email address below. Please attach your CV, academic qualifications and day phone contact. Send Email to: vacancies@ug.Airtel.com and clearly indicate the email subject as “Trade and Shops Executive’’.

 

Deadline: 12th March 2021, 5pm.

 

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