The Ugandan Jobline

Job Title:    Customer Support Analyst

Organisation: World Vision International

Duty Station: 
Uganda

Reports to: Customer Service Lead

About US:

World Vision Uganda
is a Christian Relief, Development and Advocacy Non-Government Organization
dedicated to working with children, families and communities to overcome
poverty and injustice. We currently work in over 41 districts in Uganda. World
Vision is committed to the protection of children and we will not employ people
whose background is not suitable for working with children. All employment is
conditioned upon the successful completion of all applicable background checks,
including criminal record checks where possible. “Our Vision for every child,
Life in all its fullness.  Our prayer for every Heart, the will to
make it so.”

Job Summary:  The Customer Support Analyst will provide ICT technical support to
World Vision Uganda Staff for efficient operation of digital services and tools
that impact achievement of World Vision Uganda’s child well-being aspirations
in line with Our Promise 2030.

Key Duties and Responsibilities:  

·       
Manage
customer incident (In Service Now) in line with Customer Service standards.

·       
Provide
satisfactory customer support in line with World Vision Customer care
standards.

·       
Participate
in digital Services improvement projects in line with project management best
practices.

·       
Contribute
in the development of customer improvement surveys in line with the ICT Annual
Operating plan.

·       
Participate
in capacity building/training programs for World Vision Uganda customers
focused on building appreciation of core business digital services and tools.

·       
Assist
in ICT inventory management (software and hardware) in line with World Vision
policies and guidelines.

Qualifications, Skills and Experience:

·       
The
ideal applicant for the World Vision Customer Support Analyst job must
hold a Bachelor’s
Degree in Computer Science, Information Systems, or other related field. ITIL
Training will be an added advantage

·       
At least
three years of relevant technical and business work experience in the
information technology field

·       
Customer-focused.
Must demonstrate a strong willingness to meet the customer’s needs while
balancing the organization’s needs and priorities

·       
Demonstrates
eagerness and aptitude for acquiring necessary technical knowledge, skills and
judgment to accomplish a result or to serve a client’s needs effectively

·       
Excellent
Communication and Interpersonal skills.

·       
Problem
solving / diagnostic skills.

·       
Excellent
analytical and report writing skills.

·       
Proactive
personality, self-driven and strongly motivated.

·       
Spiritual
maturity – ability to articulate and model our Christian identity and mission
in an inclusive way.

·       
Team player.

How to Apply:

All suitably
qualified candidates are encouraged to submit your application and complete
Curriculum Vitae by applying online through visiting World Vision
International’s e-recruitment jobs portal at the web link below.

Click
Here

Deadline: 4^th April 2021

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