The Ugandan Jobline

Job Title:    Call Centre and
Administration Officer

Organisation: Eastern
Africa Farmers Federation (EAFF)

Duty Station:  Kampala,
Uganda

About US:

The Eastern Africa
Farmers Federation EAFF) was formed in 2001 as a non-political, non profit and
democratic organization, whose role is to voice the concerns and interest of
farmers of the region to enhance their social –economic status and regional
cohesiveness. EAFF’s establishment was championed by national farmers’
organizations from Kenya, Tanzania, Uganda, Rwanda and DRC Congo. Membership
was subsequently extended to Burundi, Eritrea, Djibouti, Ethiopia and South
Sudan. EAFF membership is now composed of 23 farmer organizations serving 20
million farmers.

EAFF with the
support of key partners, founded a mobile platform called e-GRANARY. The
platform is outfitted with numerous features destined to help connect
smallholder farmers to markets, secure access to quality certified seeds and
finance to fund their activities. The platform also facilitate access to
weather information, agriculture insurance products, market information on
their crops among others. e-GRANARY aggregates farmers for market leveraging
technology running on mobile phones to help smallholder farmers improve
production and maximize their profits. e-GRANARY aims to reach over 100,000
farmers in Eastern Africa and transform their livelihoods.

Job Summary:  We are looking for Call Centre and
Administration Officer to help us manage customer (mostly farmers) calls,
introduce efficiency in our administration and effectively support the internal
team. The Call Centre agent will provide Call Centre and Administrative Support
to the e-GRANARY Uganda.

Key Duties and Responsibilities:  

Call centre
responsibilities

·       
Answer
incoming calls and respond to farmers queries especially those related to Good
Agricultural Practices (GAP)

·       
Management
and resolve farmers complaints

·       
Identify
and escalate issues to country Out-grower Manager

·       
Provide
e-GRANARY product and service information to farmers

·       
Advice
farmers on issues related to certified inputs and postharvest management
practices.

·       
Research
required information using available resources

·       
Route
calls to appropriate resources

·       
Document
all call information according to standard operating procedures

·       
Follow
up farmers and partners calls where necessary

·       
To
assist in all administrative functions related to the Project

Qualifications, Skills and Experience:

·       
The
applicant must hold a Bachelor’s degree in Agriculture or allied area. A
diploma in Agriculture with experience in customer support will also be
considered

·       
At least
three years’ experience in a busy organisation.

·       
Knowledge
of Good Agricultural Practices and their application (GAPs)

·       
Good
organizational and personal skills

·       
Knowledge
of customer service practices and principles

·       
Excellent
data entry and typing skills

·       
Superior
listening, verbal, and written communication skills

·       
Problem
solving and team player

Contract duration: The selected candidate will be offered a 1 year renewable employment
contract based on performance with possibility of extension subject to
availability of funds.

How to Apply:

All candidates are
strongly encouraged to send an application letter and CV, together with an
indication of your current salary and compensation package to
procurement15@eaffu.org

Deadline: 30th March, 2021

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