Call Center Nurse Jobs – Old Mutual


Job Title:    Call Center Nurse

Organisation: Old Mutual

Duty Station:  Kampala, Uganda


About US:

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.


Key Duties and Responsibilities:  

·        To resolve customer queries over the phone and offer solutions to the customers in a timely manner

·        Supervise Pre-authorization of scheduled and non-scheduled admissions within the set guidelines and carry out verification and medical Audit of claims/invoices before settlement.

·        Managing requests for services from providers, intermediaries and clients, providing information on the UAP Old Mutual provider network and available benefits per scheme policy

·        In conjunction with SMART applications resolve card issues raised at the point of service

·        Authorization of all optical requests from the different providers within 6 hours and prepare daily reports

·        To attend to reimbursements from the different providers in a timely manner and provide daily reports.

·        Liaise with other medical schemes for purposes of evaluating medical risk.

·        To formulate committal letters of discharges as a result of the requests from the different service providers


Qualifications, Skills and Experience:

·        The applicant must hold a Diploma in Nursing

·        One to two years of experience in a similar role


How to Apply:

All candidates should apply online at the link below.


Click Here


Deadline: 5th April 2021


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