Job Title: Back Office Supervisor
Organization: Absa
Group Limited (formerly Barclays Bank UK)
Duty Station: Kampala,
Uganda
About US:
Absa Group Limited
(formerly Barclays Bank UK) is a diversified standalone African financial
services group, delivering an integrated set of products and services across
personal and business banking, corporate and investment banking, wealth,
investment management and insurance. Absa Group Limited is listed on the JSE
and is one of Africa’s largest diversified financial services groups with a
presence in 12 countries across the continent and around 41 000 employees.
We own majority
stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the
Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank
of Commerce), Uganda and Zambia. We also have representative offices in Namibia
and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique,
South Africa, Tanzania and Zambia.
Job Summary: The Back Office Supervisor will primarily deliver
support services in order to resolve complaints within the SLA framework in
order to mitigate organisational reputational and financial risk through the
execution of predefined objectives as per agreed standard operating procedures.
Key Duties and Responsibilities:
·
Complaints
Resolution support: Log all
complaints on customer care process system, accurately and communicate the reference
number allocated by CCP to the customer via the preferred method of
communication. Provide resolution to customer via preference; ensure proactive
action is taken to enhance positive experiences.
·
Create
Operational Risk Management support: Assist relevant personnel and business areas with optimal positioning of
Operational Risk within the business by creating awareness and understanding of
operational risk by means of regular Operational risk trend reporting.
·
Operational
risk reporting: Collate Operational
Risk Reporting for the BU, ensuring that all reports are compiled and
forwarded, when required. Compile various Operational Risk reports as and when
required by Group Operational Risk, and implement and maintain management
information systems to aid reporting
·
Reporting
for various Committees: Collate
relevant reports and papers to committees. Where required, provide ad-hoc
reports to senior management
Qualifications, Skills and Experience:
·
The
ideal candidate for the ABSA Group Back Office Supervisor job should hold
relevant qualifications
·
Further
Education and Training Certificate (FETC): Business, Commerce and Management
Studies (Required)
How to Apply:
All suitably
qualified and interested candidates who wish to join ABSA Group in the aforementioned
capacity should apply online at the link below.
Deadline: 22nd March 2021
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