The Ugandan Jobline

Job Title:    Call Centre Agent (Several No
Experience Customer Care Job Opportunities)

Organization: Absa
Group Limited (formerly Barclays Bank UK)

Duty Station: 
Kampala, Uganda

About US:

Absa Group Limited
(formerly Barclays Bank UK) is a diversified standalone African financial
services group, delivering an integrated set of products and services across
personal and business banking, corporate and investment banking, wealth,
investment management and insurance. Absa Group Limited is listed on the JSE
and is one of Africa’s largest diversified financial services groups with a
presence in 12 countries across the continent and around 41,000 employees.

Job Summary:  The Call Centre Agent will provide specialist
advice and support in order to ensure customer satisfaction and enhance the
customer experience, through the execution of predefined objectives as per
agreed standard operating procedures (SOPs). Selecting this role has a
compensation & benefit impact in TZ (NBC).

Key Duties and Responsibilities:  

·       
Customer
Experience support: Assist in
the Customer Experience roll out of various campaigns to drive customer service
related matters. Keep an evidence file up to date to substantiate adherence to
the various Treating Customers Fairly (TCF) principles for auditing purposes

·       
Customer
Service Surveys: Ensure that
data required by the survey house is received on time and accurate. Review
reports on problems identified. Assist with the data extraction and
administration of survey information for annual Customer Service Measure (CSM)
survey.

·       
Statistics: Collection and consolidation of weekly,
monthly and quarterly statistics. Track management expenses for Customer
Experience costs and expenses

·       
Switchboard
Operators Management: Support
in the operations of Customer Experience, and any other related matters such as
human resources and workforce planning

·       
Events
Management: Plan, coordinate
and execute events in driving a positive culture of Customer Experience

·       
Internal
support: Provide additional
support to the Communication/Marketing areas

Qualifications, Skills and Experience: 

       The
ideal applicant for the Absa Group Call Centre Agent job should hold relevant
qualifications i.e. Bachelor’s Degree: General (Required)

How to Apply:

All suitably
qualified and interested candidates who wish to join ABSA Group in the
aforementioned capacity should apply online at the link below.

Click
Here

Deadline: 14^th February 2021

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