Several Field Officer – Credit / Collections Job Vacancies – Tugende


Job Title:    Field Officer – Credit /
Collections (Several Job Vacancies)

Organisation: Tugende

Duty Station:
Any of our branches of operations, Uganda

Job opening: 3rd
February, 2021


About Tugende

Tugende is a
for-profit social enterprise providing asset and SME finance, leasing,
insurance, and financial literacy to new customers, and consumer finance to
qualified existing customers.


It was formally
established in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit and has financed over 35,000


Job Summary:  We are looking for competent and motivated
Credit/Collections Officers that can work with little direction to serve as the
main point of contact between Tugende and its clients. Tugende’s mission is:
“Helping people help themselves”. The Tugende Credit/Collections Officer will
be responsible for the client’s lease approval process, from the initial class
to final lease payment, loss recovery. The Credit/Collections Officers’
day-to-day responsibilities include conducting Tugende field operations e.g.
vetting, loss recovery, managing collections, and responding to client needs.


Key Duties and Responsibilities:  The job holder will be assigned to deliver on
the following assignments

Client vetting and

Recruit new
applicants: Identify capable clients for Tugende hire-purchase arrangements.

applicants: Meet with applicants to obtain information on them and answer their
questions about the application process.

applicants: Conduct field visits (at the applicant’s stage and home) while
paired with another Field Officer.

the strength of completed applications: Analyze applicants’ financial status,
creditworthiness and outstanding leases to determine applicant qualification.

applicants: Evaluate applicant’s creditworthiness in line with the existing

lease agreements to ensure that they are complete and accurate according to the
Tugende Policies.

deliver Motorcycles to new clients. Ensure that clients understand the key
terms and conditions of Tugende, as well as the warranty and maintenance
requirements, before handing over the Motorcycles.

Manage client needs
and portfolio performance

Manage a portfolio of up to 180 clients. Regularly follow up on client
repayments (on the phone and in-person), understand any repayment and work
challenges, give recommendations or escalate problem cases where necessary.
Ensure client data is accurately captured in the lease management system in a
timely manner

service: Listen and attend to customer comments and inquiries, give
recommendations or escalate problem cases where necessary.

work: Be able to help with office work including signing contracts with
clients, transferring titles for Motorcycles and processing passenger service
vehicle licenses (PSVs).

maintenance: Help keep the office clean, manage motorcycle traffic outside the
office, and coordinate clients during applicant classes.

with local authorities: Engage them as required to facilitate field operations.


Note: This
job description gives a general guideline, and therefore does not include an
exhaustive list of all duties and responsibilities


Qualifications, Skills and Experience:

Preferred skills,
knowledge & abilities

communication, presentation skills and professionally presentable

a passion for customers, and provide excellent customer service and empathy for
our customers

players with strong interpersonal skills

to work under pressure in a fast paced environment and flexible working in
different regions of Uganda

and champion the values that Tugende stands for: Integrity, Empathy, Teamwork,
Solutions-Oriented and Always growing

and willingness to learn to ride a motorcycle to conduct fieldwork

literate with ability to comfortably use MS Office.

level of professionalism and integrity, with good moral character

in at least two or more key local languages.


qualifications and experience

minimum of a Bachelor’s degree in a business-related field from a recognised
institution of learning.

Ready to
learn riding a motorcycle

with PowerPoint, Excel, and Google Suite.

At least
one year of work experience working with a credit-related business.

work and community development experience.

riding ability is an added advantage


Key Competencies

values similar to our own
Integrity;- Empathy, Teamwork, Solutions Oriented and Always growing.

Confidentiality: Able to handle sensitive information
professionally and confidentially.

: the main mindset of
“getting things done” and finding satisfaction in developing sustainable
long-term solutions at all times.

and resilient
: Willingness to
travel, flexible in schedule and work hours, seek direct feedback and see every
challenge as an opportunity to grow.



What will you gain?

This is a role
with significant leadership potential to grow as the company operations grow.
Someone who does this job can be promoted to; Senior Credit/Collections
Officer, Credit/Collections Team Leader, Credit/Collections Coordinator, Deputy
Branch Leader, Junior Branch Leader, Branch Leader, Senior Branch Leader, with
a possibility of crossing to other operations and other departments’ functions.

Tugende’s work gives
entrepreneurs the opportunity to earn a better living for themselves and their
families. We are changing East Africa’s asset-finance industry by building a
sustainable business that ignites financial development. Join this movement!

Tugende has a smart,
fun, and growing team of ~489 employees. We take our work seriously, but love
to joke and have fun. We regularly have fully-paid, voluntary team outings, as
well as fun parties for our customers. Our headquarters are in Kampala, Uganda
and we are rapidly expanding in East Africa.

and compensation:
position is for an ambitious, full-time employee who will take on additional
responsibilities and projects as they arise. Tugende offers competitive
salaries and benefits that reflect a person’s contributions to the company’s
mission and growth.


More About Tugende

Tugende means “let’s
go” in Luganda and signifies the company’s mission and what you say on the back
of a motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable
Fellow, 2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the
MIT Zambezi prize in 2015 as one of the top 3 financial inclusion start-ups in
Africa. We have appeared in The Guardian, BBC, Economist, and elsewhere.


As part of our
regional expansion in East Africa, Kenya is now launched! Beyond geographic
growth, Tugende’s future will include multiple asset finance products and tools
to help Tugende to reach millions of customers without losing high touch
personal support.


How to Apply:

All candidates who
wish to join Tugende in the aforementioned capacity should apply online at the
link below.




Deadline: Open


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