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Job Title:    Senior
Manager E-Banking

Organization:  DFCU Bank

Duty Station:  Kampala, Uganda

Reports to: Head- Alternative Channels

 

About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative
products and services. DFCU Limited was started by the Commonwealth Development
Corporation (CDC) of the United Kingdom and the Government of Uganda through
the Uganda Development Corporation (UDC) under the name of Development Finance
Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and
International Finance Corporation (IFC) as equal partners with CDC and UDC,
each having a 25% stake in the company. Its objective was to support long-term
development projects whose financing needs and risk did not appeal to the then
existing financial commercial lending institutions.

 

Job Summary: Reporting to the Head- Alternative Channels,
the Senior Manager- E Banking will be responsible for driving acquisition,
onboarding, and utilization of the Mobile & Internet Banking channel and as
a result divert traffic for basic transactions from branches to the Electronic
platforms.

 

Key Duties and Responsibilities: 

·       
Develop
and oversee the execution of a smart customer on-boarding process or functionality
to the channels in a bid to drive uptake of the Electronic Banking Channels.

·       
Work
with all stakeholders to ensure stable and effective service delivery on
electronic channels (minimal service downtimes, adherence to service levels
agreements and use of monitoring tools) to maintain at least 90% uptime on the
channels for a better customer experience.

·       
Collect
& consolidate E-Banking performance reports to track actualisation against
set out business parameters.

·       
Scope
the market for solutions to inform product expansion and evolution of the
channel.

·       
Develop
Electronic Banking services handbooks, that are used by all stakeholders to
support the onboarding and utilisation of the services.

·       
Implement
and maintain a training schedule in regard to the Electronic Banking services
and execute the same with the different stakeholders to support service uptake.

·       
Originate
and follow through proposals and recommendations to develop/structure E-Banking
functionalities to meet current & future needs of the Bank’s existing &
prospective customers.

·       
Conduct
periodic product reviews in alignment with the market demand to support the
different segment needs.

 

Qualifications, Skills and
Experience:

·       
The
ideal candidate for the DFCU Bank Senior Manager E-Banking job must hold a
Bachelor’s degree preferably in a Business-related field.

·       
Training
in Digital Finance will be an added advantage.

·       
At least
five years’ experience in Banking of which a minimum of 3 years should be in a
Managerial role in a digital solutions environment.

·       
Relevant
exposure in Fintech or Technology firms should be desirable.

·       
Reporting,
Analytical and Presentation skills.

·       
Computer
Proficiency especially with Excel, Word, PowerPoint, and Access.

·       
Strong
networking and relationship management skills.

·       
Ability to
identify business opportunities from market intelligence and make value-adding
recommendations.

·       
Excellent
Communication, interpersonal and negotiation skills.

·       
Innovative
and Creative thinking.

·       
A team
player with ability to lead and work under minimum supervision.

·       
Logical
thinking with creative problem-solving ability.

·       
Great
attention to detail.

·       
Mature
disposition in the handling of external stakeholders that support the Alternate
Channels.

·       
Ability
to keep abreast on changes in the market, customer requirements, competitors’
responses, and the bank’s ability to use information to identify new business
opportunities and threats.

·       
Knowledge
of bank products, services, channels, operations, policies, and any other
specialist roles.

 

How to Apply:

All suitably qualified and interested candidates are encouraged to send
applications with detailed CV’s including present position and copies of
relevant professional/academic certificates (University Transcript, O and A
level) to the email address indicated below; Vacanciesbank@dfcugroup.com

 

Deadline: 3^rd
March 2021

 

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