Operations Officer Jobs – Nilecom Ltd

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Job Title:    Operations Officer

Organisation: Nilecom
Ltd

Duty Station: 
Kampala, Uganda

 

About US:

Nilecom Ltd is one
of the biggest franchisees/dealers for MTN Uganda Ltd which is itself Uganda’s
leading telecommunications company, with products like Simpacks, mobile phone
airtime, mobile phone handsets, fixed lines, internet and mobile money.

 

Job Summary:  The Operations Officer will provide adequate
supervision of all retail activities and coordinate Mtn activities with
Nilecom.

 

Key Duties and Responsibilities:  

·       
Perform
all mobile money related activities

·       
Register
new mobile money agents

·       
Collection
of agent feedback and ensuring proper escalation.

·       
Manage
the delivery of agent first line support.

·       
Ensure
issuing of agent statements on demand.

·       
Carry
out data analysis of Mobile Money Reports.

·       
Follow
up on blocked lines with finance.

·       
Provide
daily commission reports from shops.

·       
Correspondence
& report filing

·       
Supervise
and monitor customer sales representatives.

 


Qualifications, Skills and Experience:

·       
Essential:
Degree or equivalent qualification in business related course.

·       
Essential:
Minimum two years of experience in people management.

 

Behavioural Competencies:

·       
Proficiency
in Microsoft Office applications.

·       
Coordination
skills.

·       
Leadership/
Supervision skills.

·       
Confidentiality.

·       
Flexibility

·       
Strong
analytical and reporting skills.

·       
Excellent
verbal and written communication skills.

·       
Presentation
skills.

·       
Customer
Care Oriented

·       
Honesty,
high integrity, respectful, transparent

 

How to Apply:

If you believe you
match the requirements listed above, please deliver your resume (CV), copies of
certificates, references, and cover letter not more than 250KB to
careers@nilecom.co.ug with the job role clearly indicated in the email subject
line.

 

Deadline: 14th February 2021 by 05:00 pm.

 

NB: Only
short-listed candidates will be contacted.

 

For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

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