Job Title: Operations Officer
Organisation: Nilecom
Ltd
Duty Station:
Kampala, Uganda
About US:
Nilecom Ltd is one
of the biggest franchisees/dealers for MTN Uganda Ltd which is itself Uganda’s
leading telecommunications company, with products like Simpacks, mobile phone
airtime, mobile phone handsets, fixed lines, internet and mobile money.
Job Summary: The Operations Officer will provide adequate
supervision of all retail activities and coordinate Mtn activities with
Nilecom.
Key Duties and Responsibilities:
·
Perform
all mobile money related activities
·
Register
new mobile money agents
·
Collection
of agent feedback and ensuring proper escalation.
·
Manage
the delivery of agent first line support.
·
Ensure
issuing of agent statements on demand.
·
Carry
out data analysis of Mobile Money Reports.
·
Follow
up on blocked lines with finance.
·
Provide
daily commission reports from shops.
·
Correspondence
& report filing
·
Supervise
and monitor customer sales representatives.
Qualifications, Skills and Experience:
·
Essential:
Degree or equivalent qualification in business related course.
·
Essential:
Minimum two years of experience in people management.
Behavioural Competencies:
·
Proficiency
in Microsoft Office applications.
·
Coordination
skills.
·
Leadership/
Supervision skills.
·
Confidentiality.
·
Flexibility
·
Strong
analytical and reporting skills.
·
Excellent
verbal and written communication skills.
·
Presentation
skills.
·
Customer
Care Oriented
·
Honesty,
high integrity, respectful, transparent
How to Apply:
If you believe you
match the requirements listed above, please deliver your resume (CV), copies of
certificates, references, and cover letter not more than 250KB to
[email protected] with the job role clearly indicated in the email subject
line.
Deadline: 14th February 2021 by 05:00 pm.
NB: Only
short-listed candidates will be contacted.
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