Job Title: Head of Retail Ops Support
Organization: Absa Group Limited (formerly Barclays
Bank UK)
Duty Station:
Kampala, Uganda
About US:
Absa Group Limited
(formerly Barclays Bank UK) is a diversified standalone African financial
services group, delivering an integrated set of products and services across
personal and business banking, corporate and investment banking, wealth,
investment management and insurance. Absa Group Limited is listed on the JSE
and is one of Africa’s largest diversified financial services groups with a
presence in 12 countries across the continent and around 41 000 employees.
Job Summary: The Head of Retail Ops Support will provide
complex advice and support in the positioning of banking operating models and
frameworks in a broadly defined business functional strategy; enabling
operating model, strategy and value chain formulation and alignment.
Key Duties and Responsibilities:
·
Methodology
management: Develop, implement and maintain methodologies
relating to policies and procedures for Retail International Banking
·
Operational
management: Manage business
performance and service delivery, Manage outputs delivered according to the
agreed service levels contracted between internal customers and Operations
Support and action non delivery
·
Risk
and Control: Ensure that processes, control requirements
and risk management frameworks that impact the area are documented and
understood by all members of the team.
·
Work
with Absa Internal Audit and Management Assurance during the scoping of audits
·
to
ensure fair coverage.
·
Manage
People and Performance: Manage
People and Performance
Qualifications, Skills and Experience:
The
ideal applicant for the Absa Group Head of Retail Ops Support job should hold
Bachelor’s Degrees and Advanced Diplomas: Business, Commerce and Management
Studies (Required)
How to Apply:
All suitably
qualified and interested candidates who wish to join ABSA Group in the
aforementioned capacity should apply online at the link below.
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