The Ugandan Jobline

Job Title:    IT Helpdesk Officer

Organization:  Orient
Bank

Duty Station:  Kampala,
Uganda

Reports to: Supervisor/Systems

About US:

Orient Bank is a
leading Private sector commercial bank in Uganda since 1993. Its steady growth
over the last 20 years can be attributed to its professional management and
prudent Lending and investment policy.  The confidence in Orient Bank of the
Ugandan business community in particular and the public in general, is
reflected in its large deposit base. In November 2002 Orient Bank made another
first in this economy by successfully out competing other Banks in taking over
TransAfrica Bank Ltd., (TABL).

Job Summary:  The IT Helpdesk Officer will provide first
line technical service Desk support within the bank’s ICT service.

Key Duties and Responsibilities:  

·       
Act as a
single point of contact for staff regarding technology issues and queries and provide
first and second line support.

·       
Troubleshoot,
diagnose, and resolve technical hardware and/or software issues.

·       
Provide
quick resolution and excellent customer service.

·       
Redirect
unresolved issues to the next level of support personnel.

·       
Provide
needed information on IT products or services. Log, maintain and take ownership
of issues in the Help Desk system and provide appropriate reporting
information.

·       
Provide
feedback on processes and make recommendations on areas to improve.

·       
Maintain
technical documentation and service catalog on installation of software,
configuration of hardware and problem troubleshooting.

·       
Maintain
an asset (hardware & software) database and track changes.

·       
Ensure
that all necessary reports and information are prepared on time and to the
highest standard of accuracy.

·       
Carry
out End of Day functions on the banking applications.

·       
Maintain
security of the bank’s IT assets and the safety, confidentially and integrity
of data held within bank’s computer systems

Qualifications, Skills and Experience:

·       
The
ideal candidate must hold a BSc. in Computer Science / Information Technology
or Degree in any field plus postgraduate qualification in IT/Computer Science

·       
One year
of demonstrated experience in an IT related role.

·       
Analytical
Skills/ Problem solving Knowledge of the operating systems used in the bank

·       
Knowledge
of the network design Knowledge of the minimum space required for the system to
Understanding of Backup recovery procedures

·       
Knowledge
of procedure run up and data for installation and configuration of data bases
Understanding of System development cycles

·       
Demonstrated
good customer service orientation

·       
Good
communication skills

·       
Ability
to quickly troubleshoot and resolve/ escalate issues as required

How to Apply:

All interested
candidates who meet the criteria indicated above are requested to send their
applications, and updated Curriculum Vitae to the following email:
recruit@orient-bank.com

Deadline: 3^rd March 2021 by 5:00pm

Note: Only shortlisted candidates will be contacted

For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs