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Job Title:    IT Application Support
Officer

Organization:  Orient Bank

Duty Station:  Kampala, Uganda

Reports to: IT Application Administrator

About US:

Orient Bank is a leading Private sector commercial bank in Uganda since
1993. Its steady growth over the last 20 years can be attributed to its
professional management and prudent Lending and investment policy.  The
confidence in Orient Bank of the Ugandan business community in particular and
the public in general, is reflected in its large deposit base. In November 2002
Orient Bank made another first in this economy by successfully out competing
other Banks in taking over TransAfrica Bank Ltd., (TABL).

Job Summary: The IT Application Support Officer will
coordinate and monitor the maintenance of the banks information systems
including Incident handling, Systems operations, Systems monitoring and
reporting, Configuration Management and provide the interaction between staff
and technology, and to foster the enhancement of business processes through
technology in line with the Bank business plan and ICT policy.

Key Duties and
Responsibilities:  

• Coordinating the Installation,
  configuration, upgrading and updating of software and work with the team
  to help implement Internal Systems.
• Overseeing and coordinating preventive
  maintenance, troubleshooting and checks of systems, databases and software
  to achieve peak productivity and performance.
• Coordinating monitoring of servers and
  applications for errors and performance problems and fixing in time.
• Providing innovative, workable solutions
  to a wide range of technical and user problems in line with inter-departmental
  Service Level Agreements.
• Maintaining user access rights for the
  banking systems in line with the ICT policies and procedures.
• Index, expand, purge and archive data to
  improve system performance in line with ICT policy and procedures.
• Monitor error logs and system resources
  and make expansion plans in line with ICT procedures.
• Install hardware and software systems
  for the bank in line with ICT guidelines.
• Test the effectiveness of the security
  safeguards in place and prepare and test the IT disaster recovery plan
  (DRP) in line with the IT security policy.
• Draw up a Business Impact Analysis (BIA)
  for IT systems and carryout an IT system Risk Assessment and produce a
  report for management.
• Completion of EOD operations in time and
  generating Reports accurately.
• Ensure Proper DR and conduct necessary
  end to end live tests quarterly and submit the results as required by your
  ICT Policy

Qualifications, Skills and
Experience:

• The ideal candidate must hold a BSc. in
  Computer Science / Information Technology or Degree in any field plus
  post-graduate qualification in IT/Computer Science
• Knowledge of the operating systems used
  in the bank
• Knowledge of the network design
• Knowledge of the minimum space required
  for the system to run
• Understanding of Back up and data recovery
  procedures
• Knowledge of procedure for installation
  and configuration of data bases
• Understanding of System development
  cycles
• Demonstrated good customer service
  orientation
• Good communication skills
• Ability to quickly troubleshoot and
  resolve/ escalate issues as required

How to Apply:

All interested candidates who meet the criteria indicated above are
requested to send their applications, and updated Curriculum Vitae to the
following email: recruit@orient-bank.com

Deadline: 3^rd
March 2021 by 5:00pm

Note: Only shortlisted candidates will be
contacted

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