The Ugandan Jobline

Job Title:    Customer Experience Agent-
Multicarrier (Fresher Customer Service Jobs)

Organisation: Maersk Line 

Duty Station:  Kampala,
Uganda

About US:

A.P. Moller – Maersk
is an integrated container logistics company working to connect and simplify
its customer’s supply chains. As the global leader in shipping services, the
company operates in 130 countries and employs roughly 70,000 people. With
simple end-to-end offering of products and digital services, seamless customer
engagement and a superior end-to-end delivery network, Maersk enables its
customers to trade and grow by transporting goods anywhere – all over the
world.

Job Summary:  Maersk is looking to hire a conscientious
Customer Experience Agent – Multicarrier to ensure that all import/export
requirements are maintained as well as reporting daily movements, service
failure issues and other challenges to CX Team Lead.

We offer a position
in a challenging and ever-changing environment in which you will sharpen your
industry knowledge as well as your communication skills and techniques. You
will have a chance to focus on creating valuable relationships with our current
and new customers.

Key Duties and Responsibilities:  

·       
Ensure
that customers are daily updated on the status of their cargo.

·       
Daily
TrakIT Updates to ensure we have a record of the shipment status.

·       
Keep
close track of client shipments and ensure you perform in accordance with the
signed contracts and SOPs. Communicate non-conformance of service and data
quality.

·       
Regular
receipt of manifests and ensure that documentation and railing / trucking of
containers is done in time.

·       
Receipt
of Shipping instructions coordinate booking with documentation.

·       
Ensure
operational efficiencies are brought to the attention of the delivery Manager
and incorporated.

·       
Ensure
that customer service is of the highest standard.

Qualifications, Skills and Experience:

·       
The Maersk
Customer Experience Agent should have two years of industry experience.

·       
International
Shipping, transportation Planning, Logistics management, Customer Service,
Communication, Sales and Leadership skills.

·       
Can
timely communicate internally and externally to relevant stakeholders.

How to Apply:

All candidates
should send their applications online at the link below.

Click
Here

Deadline: 8^th March 2021

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