Fresher Customer Service Jobs – Customer Experience Agent- Multicarrier – Maersk Line


Job Title:    Customer Experience Agent-
Multicarrier (Fresher Customer Service Jobs)

Organisation: Maersk Line 

Duty Station:  Kampala,


About US:

A.P. Moller – Maersk
is an integrated container logistics company working to connect and simplify
its customer’s supply chains. As the global leader in shipping services, the
company operates in 130 countries and employs roughly 70,000 people. With
simple end-to-end offering of products and digital services, seamless customer
engagement and a superior end-to-end delivery network, Maersk enables its
customers to trade and grow by transporting goods anywhere – all over the


Job Summary:  Maersk is looking to hire a conscientious
Customer Experience Agent – Multicarrier to ensure that all import/export
requirements are maintained as well as reporting daily movements, service
failure issues and other challenges to CX Team Lead.


We offer a position
in a challenging and ever-changing environment in which you will sharpen your
industry knowledge as well as your communication skills and techniques. You
will have a chance to focus on creating valuable relationships with our current
and new customers.


Key Duties and Responsibilities:  

that customers are daily updated on the status of their cargo.

TrakIT Updates to ensure we have a record of the shipment status.

close track of client shipments and ensure you perform in accordance with the
signed contracts and SOPs. Communicate non-conformance of service and data

receipt of manifests and ensure that documentation and railing / trucking of
containers is done in time.

of Shipping instructions coordinate booking with documentation.

operational efficiencies are brought to the attention of the delivery Manager
and incorporated.

that customer service is of the highest standard.


Qualifications, Skills and Experience:

The Maersk
Customer Experience Agent should have two years of industry experience.

Shipping, transportation Planning, Logistics management, Customer Service,
Communication, Sales and Leadership skills.

timely communicate internally and externally to relevant stakeholders.


How to Apply:

All candidates
should send their applications online at the link below.




Deadline: 8th March 2021


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