Job Title: Client Relations Officer
(Fresher Customer Service Jobs)
Organisation: Engineering
Solutions (U) Limited (ENGSOL)
Duty Station:
Kampala, Uganda
Reports to: Chief Human Resource Officer
About US:
Incorporated in
February 2001, Engineering Solutions (U) Limited (ENGSOL) has grown and
developed from a project management and engineering consultancy business into
the most reliable supplier of agricultural equipment in the Uganda market.
Job Summary: The Client Relations Officer will be responsible
for building and managing ENGSOL – Client relations and providing customer
support.
Key Duties and Responsibilities:
·
Design
and Implement customer feedback management Strategies.
·
Identify
and track Customer complaints and challenges.
·
Liaise
with the different departments in regards to handling customer complaints or
feedback.
·
Engage
customers on a daily basis and give feedback.
·
Build
Lasting relationships with ENGSOL Clients
·
Follow
up on addressing of the customer complaints and business needs.
·
Follow
up on customer pending payments.
·
Generate
weekly and monthly customer related reports
Qualifications, Skills and Experience:
·
The ideal
candidate must hold a Bachelor’s degree in Business Administration/Marketing /Customer
relationship Management courses
·
A minimum
of two years of experience in Client relationship Management
·
Knowledge
in client relationship Management
·
Driving
licence
How to Apply:
All candidates
should send their updated resumes to [email protected]
Deadline: 26th February 2021
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