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Job Title:    Quality Manager

Organisation: Samasource

Duty Station: 
Kampala, Uganda

 

About US:

25% of the Fortune
50 trust Samasource to deliver secure, high-quality training data and
validation for the technology teams driving humanity forward. From self-driving
cars to smart hardware, Samasource fuels AI. Founded over a decade ago, we’re
experts in image, video and sensor data annotation and validation for machine
learning algorithms in industries including automotive, navigation, AR/VR,
biotech, agriculture, manufacturing, and e-commerce. Our staff are driven by a
mission to expand opportunity for low-income people through the digital
economy, and our social business model has helped lift over 50,000 people out of
poverty

 

Job Summary: As
a Quality Manager, you will be responsible to ensure that all workflows meet
quality standards before submission. You will be expected to understand client
expectations and needs, outlining quality standards and developing quality
control processes.

 

Key Duties and Responsibilities:  

·       Implement a clear overall quality strategy
with scalable processes/tools/systems that allow resource efficient monitoring
of decision accuracy and surface overall user experience issues fast and effectively
to define appropriate continuous improvement programs

·       Passionately tell the story of why Quality
matters, build consensus, and inspire others to move fast on fixing problems

·       Effectively manage and mentor a team
responsible for diverse workflows, Quality channels, and global stakeholders

·       Drive accountability with team leads and
their teams to meet quality performance goals and ensure program standards are
met on a week-over-week basis

·       Assess and prioritize the top-quality issues
affecting the teams in your office across all decision-making channels

·       Quantify business cases and drive
cross-functional partners to change our systems, processes and policies to
achieve better outcomes

·       Drive investigation of highly sensitive
issues affecting your office, working with teams and leaders across Facebook to
understand what happened and why

·       Stay connected with how our support ecosystem
is evolving and help head off quality issues before they begin, as Facebook’s
products and communities change and grow

·       Find creative workarounds for quality issues
where our tools are the root cause and a technical solution is not imminent.

·       As new Content Policies are being developed
and prototyped, provide details to local teams around the impact of the policy
change on the team’s current work and surfaces gaps in knowledge, process, and
technology between the intent of the Content Policy and how content review
actually takes place

·       Deliver just-in-time training to Analysts on
new or changing Content Policies as well as “refresher” training on existing
Content Policy on an as-needed basis

·       Actively re-review decision accuracy audits
to ensure consistency and alignment with our community standards and internal
policies

·       Manage investigations of escalations of
inaccurate decisions, to understand the root cause(s), especially in cases
where policies are new, the content is ambiguous, or the decision has an
outsized impact if incorrect.

 

Qualifications, Skills and Experience:

·       Previous exposure and experience in managing
quality control/quality analysis organization or leading cross-functional
quality improvement projects and teams in a dynamic environment

·       5+ years of demonstrated management ability
across diverse functions (direct reports, cross functional relationships, 3rd
party vendors. etc.)

·       Quality certification (e.g. Lean Six Sigma,
TQM, etc.) a plus

·       Project management certification (PMP,
Prince2, etc.) is a plus

·       Bachelor of science degrees or computer
science degrees is a plus.

 

Preferred
Qualifications:

·       Proven track record of collaborating with
cross-functional groups to produce results

·       Demonstrated ability to perform well in a
rapidly changing and extremely global team

·       Strong practical experience with Excel
(PivotTable, Charts, Statistical functions) is essential.

·       Experience with Tableau/Power BI or other
similar tools is a plus

·       Excellent communication skills

·       Strong critical thinking and exceptional
problem-solving skills

·       Proven track record of breaking down complex
process and identifying key pain points in order to deliver business
improvements at the regional or global level

·       Passion for our mission of ensuring a world
class support experience for our community.

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

Deadline:  11^th
February 2021

 

NB: Only shortlisted
candidates will be contacted.

 

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