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Job Title: Operations
Manager

Organization:
Ecosqin Uganda

Duty Station: Kampala

 

About US:

Ecosqin is East
Africa’s first online single vendor beauty platform. With more than 200,000
beauty products listed on our e-commerce platform (www.ecosqin.com), Ecosqin
prides itself for offering a far reaching choice of cosmetics; Makeup, Skin
Care, Hair care, Fragrance, Bath & Body, and Tools and Accessories for both
Women and Men. As the final say regarding everything to do with beauty, Ecosqin
goes past simply being the greatest online beauty store. From the best brands
around Uganda, we deliver to your doorsteps within the shortest time possible.
Ecosqin delivers to Kampala Central business Clients within a maximum of 4
hours from the time of ordering except on Sundays. We deliver to the rest of
the Ugandan districts at the cheapest delivery fees ever. Our customers enjoy
the best free and quick deliveries.

We appreciate the
certainty, quality and beauty with which all of you carries on with your life.
We need to be your buddy as you go up against numerous symbols and find your
own character and individual style. As your beauty amigo, we make your life a
ton less complex by not just furnishing you with master counsel and direction,
yet additionally by delivery items appropriate to your doorstep. From Najeera
to Nansana, Jinja to Moroto we are here for you.

 

Key Duties and Responsibilities:  

·       
Manage
daily Ecosqin e-commerce fulfillment and returns

·       
Good
Liaison with Partners to ensure SLAs are met including on-time shipping and
order accuracy

·       
Build
and implement solutions for fulfillment issues including order mispacks and
transit time delays

·       
Continuously
improve cost, speed, and accuracy performance of our distribution network

·       
Conduct
invoice audits, resolve discrepancies and lead credits management

·       
Own KPIs
and analyze data to assess performance and implement improvements

·       
Develop
and document a catalog of Ecosqin SOPs and best practices for each area of our
operations

·       
Lead the
field teams through expansion, business and environment changes as needed.

·       
Review
eCommerce goals, metrics and performance with store leadership on a regular
basis and partner in growing the Ecosqin business and overcoming roadblocks for
growth.

·       
Work
with Ecosqin CEO on launching innovative strategies and programs for ecommerce.

·       
Set and
maintain high standards of quality, productivity, efficiency and service for
our rapidly expanding business.

·       
Drive a
culture of exceptional customer service within the frontline Ecosqin staff.

·       
Ensure
operational compliance with ecommerce policies and procedures.

 

Qualifications, Skills and Experience:

·       
The applicant
must hold a Bachelor’s Degree in Business Administration, Finance, Accounting
or any other relevant subject

·       
Possession
of a Postgraduate Diploma in a relevant field is an added advantage

·       
Minimum
of 5 years work experience in finance, human resources, logistics, or
administration officer/support level position with progressive
responsibilities.

·       
Highly
motivated, customer-obsessed, flexible to deal with constantly changing demands
to drive improvements on behalf of Ecosqin customers in a fast-paced production
environment.

·       
Passionate
about e-commerce operations and Health & Beauty Industry

·       
Proficient
in MS Office package (Excel, Word, PowerPoint), Web Conferencing Applications,
and information and budget management systems.

·       
Excellent
Customer care, communication and interpersonal skills

 

Personal Skills

·       
Good
strategic, analytical, systems thinking, and problem-solving skills and ability
to make sound judgment and decisions.

·       
Good
relations management abilities. Ability to work collaboratively

·       
Ethical
conduct in accordance with recognized professional and organizational codes of
ethics

·       
Proactive,
resourceful, solutions-oriented and results-oriented

 

Disclaimer: This
job description is not an exhaustive list of the skill, effort, duties, and
responsibilities associated with the position.

 

How to Apply:

All candidates who
wish to join Ecosqin in the aforementioned capacity should send a Cover letter
(1 page), CV (2 Pages) and relevant academic documents all in one pdf file to
Human Resources Specialist to jobs@ecosqin.com. Please include the job title in
the subject line with your Full names. For Example, Operations Manager – Joseph
William. Only shortlisted candidates will be contacted.

 

NB: Ecosqin is an
Equal Opportunity Employer. Female applicants are encouraged to Apply

 

Deadline: 20th January 2021

 

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