Job Title: Customer Experience
Application Developer
Organization: Absa
Group Limited (formerly Barclays Bank UK)
Duty Station:
Kampala, Uganda
About US:
Absa Group Limited
(formerly Barclays Bank UK) is a diversified standalone African financial
services group, delivering an integrated set of products and services across
personal and business banking, corporate and investment banking, wealth,
investment management and insurance. Absa Group Limited is listed on the JSE
and is one of Africa’s largest diversified financial services groups with a presence
in 12 countries across the continent and around 41 000 employees.
Job Summary: The Customer Experience Application developer
will design build and implement digital customer tools based on stakeholder
insights to make it easy and convenient for customers to do business.
Key Duties and Responsibilities:
·
Customer
Experience support: Assist in
the Customer Experience roll out of various campaigns to drive customer service
related matters. Keep an evidence file up to date to substantiate adherence to
the various Treating Customers Fairly (TCF) principles for auditing purposes
·
Customer
Service Surveys: Ensure that
data required by the survey house is received on time and accurate. Review
reports on problems identified. Assist with the data extraction and
administration of survey information for annual Customer Service Measure (CSM)
survey.
·
Statistics: Collection and consolidation of weekly,
monthly and quarterly statistics. Track management expenses for Customer
Experience costs and expenses
·
Switchboard
Operators Management: Support
in the operations of Customer Experience, and any other related matters such as
human resources and workforce planning
·
Events
Management: Plan, coordinate
and execute events in driving a positive culture of Customer Experience
·
Internal
support: Provide additional
support to the Communication/Marketing areas
Qualifications, Skills and Experience:
·
The
applicant for the ABSA bank job Customer Experience Application developer job
placement must hold Higher Diploma in Business, Commerce and Management Studies
(Required)
How to Apply:
All suitably
qualified and interested candidates who wish to join ABSA Group in the
aforementioned capacity should apply online at the link below.
For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline