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Job Title:    Client Relations Officer (In
charge of Medical Insurance Clients)

Organisation: International Medical Link (IML)

Duty Station: 
Kampala, Uganda

Reports to: Head of Medical Services

 

About US:

International
Medical Link (IML) is an Insurance Organization Licensed by the Insurance
Regulatory Authority (IRA) to offer Health Insurance in Uganda. IML liaises
with various partner hospitals located in different parts of Uganda as well as
its owned IML Clinics in order to offer continuous and uninterrupted medical
treatment to her insured clients.

 

International
Medical Link (IML) is an Insurance Organization Licensed by the Insurance Regulatory
Authority (IRA) to offer Health Insurance in Uganda. IML liaises with various
partner hospitals located in different parts of Uganda as well as its owned IML
Clinics in order to offer continuous and uninterrupted medical treatment to her
insured clients. 

 

Job Summary:  We are looking for a qualified and most
suitable person to fill the position of Clients Relations Officer (In charge of
Medical Insurance Clients) for purposes of handling insurance Clients. The
incumbent will effectively liaise with IML Insurance customers and IML clients
in the most appealing and professional customer care standard.

 

Key Duties and Responsibilities:  

·       
Effectively manage pre-authorizations for IML clients at
hospitals, referrals and placements of patients that require selected
procedures in HSPs with quality services at negotiated best prices.

·       
Systematically track medical claims utilization per
insured organization, generate reports on medical insurance benefits usage in
order to advise involved clients appropriately.

·       
Work with team leader medical services and other IML staff
to visit IML admitted patients, conduct patient follow up visits among other
interventions to guarantee customer satisfactions.

·       
Conduct wellness clinics and sensitize clients and
hospitals on effective usage and best practices of the medical insurance policy
and its management through pre-enrolment presentations, meetings and other
feasible ways.

·       
Support Medical Doctors to review claims

·       
Attend to any other assignments that may be assigned to
you by your supervisor.

 

Qualifications, Skills and Experience:

·       
The applicant must hold a Diploma in Clinical Medicine and
any related Postgraduate qualification in the medical field.

·       
A qualification in PR, Customer care and communication
skills is a strong added advantage

·       
Relevant work experience in hospital and or similar
stakeholder Relations Management role is primary.

·       
Experience of having worked in a communications, PR or
customer relations position is a strong added advantage.

·       
Strong communications skills, emotional intelligence and
control with ability to deal with a wide range of interpersonal problems, angry
customers among others.

·       
Ability to have flexible working hours and or shifts
including attending to customers at night.

·       
The candidates must demonstrate competence and capability
to be innovative, self-directed, and agile in their work.

·       
Evident ability to demonstrate good communications skills
including messaging on emails, letters and presentation skills in English.

·       
Practical computer skills in Microsoft office suites are a
must. 

·       
Ability to work in a busy and demanding work under
pressure

·       
Ability to work both independently and as an admirable
team player.

·       
Age Limit: between 25-40 years

 

How to Apply:

All
candidates should apply via Email addressed to:

 

The General
Manager

International
Medical Link (IML)

P.O Box
40265, Nakawa

Plot 107,
Afri-courts Building, Buganda Road (Behind Wandegeya Police)

 

E-mail: imlug@iml.ug

 

Deadline: 20th January 2021

 

Note: Candidates who do not hear from us 30 days from deadline
may consider application unsuccessful. Candidates who apply can be contacted by
IML for any other Matching Opportunity afterwards.

 

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