The Ugandan Jobline

Job Title:    Airport Services Manager

Organisation: Emirates
Group

Duty Station: 
Kampala, Uganda

About US:

The Emirates Group is a state-owned Dubai based international aviation
holding company headquartered in Garhoud, Dubai, United Arab Emirates, near
Dubai International Airport. The Emirates Group comprises dnata, an aviation
services company providing ground handling services at 126 Airports, and
Emirate Airline, the largest airline in the Middle East. The Emirates Group is
a highly profitable business with revenue of US$21.1 billion and over 50,000
employees. The Group comprises of dnata, one of the largest air services
provider globally and Emirates airline, the Group’s rapidly expanding and
award-winning international carrier.

Job Summary:  The
Airport Services Manager will mainly manage and ensure a safe, efficient, cost
effective and timely airport operation so that Emirates’ image, reputation and
customer service levels are maintained and enhanced to the highest
standards.  Ensure that appropriate
action is taken for providing prompt service to Emirates customers to maintain,
and where required, to restore the goodwill and confidence of customers facing
various adverse situations (flight disruptions, denied boarding, etc). Ensure
that Service Level Agreements, OTPs and EKAS KPIS are achieved in line with the
company standards.

Key Duties and Responsibilities:  

·       
Implement
and periodically review strategy to ensure that EK airport staff fulfils all
procedures, standards and instructions as laid down by Airport Services
Procedures.

·       
Achieve
the Ground Handling performance targets set by Airport Services such as flight
punctuality, check-in standards and baggage delivery times, so that EK remains
competitive.  This will be achieved
through regular liaison with the management of Handling Agents and other
service suppliers in order to identify problem areas and find solutions to
them.

·       
Ensure
that adequate measures are implemented and maintained in order to protect the
safety and security of the whole operation including aircraft, passengers,
cargo, baggage and all staff.  Monitor
all aspects of the operation in order to achieve and maintain acceptable
customer service standards.

·       
Lead,
guide and develop staff in order to ensure the maintenance of a disciplined,
motivated work force, and adherence to customer service and other operation
standards.

·       
Perform
all administrative duties in an accurate and timely manner, e.g. Monthly
Reports, Performance Appraisals, Baggage Claim settlements, invoice
verification, general correspondence, and complaint investigation and highlight
areas of potential problems, reoccurring discrepancies, service failures and
provide recommendations for continuous improvement.

·       
Prepare
and constantly review local procedures or Diversion/Delay Handling/Disruptions
and Emergency Procedures for the reference of both EK staff and those of the
Handling Agent.

·       
Check on
an ongoing basis the competency of both EK and Handling Agent staff in all
areas, particularly Load Control where licence’s are required.

·       
Represent
EK at appropriate official forums, i.e. AOC meetings, AOC sub-committees, and
Working Group meetings, and liaise with government organizations, i.e. Customs,
Immigration, DETR (Department of Economic Transport Review).

·       
Develop
and maintain excellent relationships with internal/external departments,
Airport authorities, GHAs and other service providers and exercise personal
influence to achieve the required end results for Emirates.

·       
Accountable
for annual budgeting of revenue, expenses and capital expenditure. Within these
parameters, provide a cost efficient service that best represents value for
money.  Create dynamic measurement and
reporting systems, for purposes of providing periodic reports on the operations.  Review overall performance of all areas in
terms of costs, revenue, productivity, quality, safety and security.  Regularly analyze results with a view to
pro-actively attend to emerging issues.

Qualifications, Skills and
Experience:

·       
The
ideal candidate for the Emirates Group Airport Services Manager job opportunity
should be educated up to degree level or equivalent.

·       
Qualified
to an advanced level in Passenger Services, Ground Operations, Baggage Claims,
Reservations & Ticketing, and Weight and Balance.

·       
At least
eight years’ experience in Airport Passenger handling/Operations, of which
minimum of five years should be at a managerial level.

·       
Should
be conversant with Flight Planning and the pertinent aspects of Meteorology.

·       
Must be
able to operate and/or be familiar with various computerised systems, e.g. for
Reservations, Baggage Tracing, and various software packages used by the
Company such as Word, Excel, etc.

·       
Must be
able to work under pressure in an environment which requires a very high degree
of initiative.

·       
Must be
fluent in both Spanish and English.

Other Information

·       
The job
holder is responsible for adhering to the relevant health and safety
requirements and safe working practices applicable to their employment.

·       
The
jobholder is a senior member of the (Country) management team, and as such,
must be flexible in respect of his/her work, timings (24hour call-out
responsibility) and functions.  The
jobholder must be prepared to work long and extended hours where necessary in
times of disruption.  Administratively
the jobholder reports to Country Manager and functionally to Airport Services
Department in Head Office.

·       
Jobholder
should have the right to [live and work in Uganda

How to Apply:

All candidates who wish to join the Emirates Group in this capacity
should apply online at the link below.

Click
Here

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