Nakuru, Eldoret- Kenya
Job Opening: 16th
Reports to: Branch
Tugende is a
for-profit social enterprise providing asset and SME finance, leasing,
insurance, and financial literacy to new customers and consumer finance to
qualified existing customers.
It was formally established
in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit, and has financed over 30,000
About this Role: Tugende’s mission is: ‘Helping people help themselves’ The Tugende Team
Leader is a thorough professional with a practical mind and attention to
detail. The ideal candidate will be required to work autonomously and
responsibly build and maintain strong relationships between either the credit
OR collections team and the clients. The role will be based in Kenya, with
occasional travels to Uganda.
Key Duties and
Credit Function: You will serve to build a strong credit
team, conduct credit field operations and promote good customer service at the
and build capacity for the stable weekly vetting of our pipeline volumes of
that our vetting processes maximise the quality of portfolio inflow
coach and develop a high-performing credit team
and enforce credit best practices and other operating procedures
and specify improved tools to increase vetting efficiency
culture around the importance of data quality.
culture of customer experience excellence
high quality reports, analyze data, identify trends, and provide
recommendations to your supervisor.
Function: You will serve to build a strong collection team and share best
practices on how to maintain healthy and positive relationships with clients.
Specific duties and
weekly collection team payments
and increase collection rates at branches
and enforce collection best practices and other operating procedures
coach and develop a high-performing collection team
and supervise a stable consistent process of impounding, terminations and
recovery of problematic leases
identify areas of improvement and provide preventative measures
culture of customer experience excellence
high quality reports, analyze data, identify trends, and provide recommendations
to your supervisor.
Qualifications, Skills and Experience:
minimum of a Bachelor’s degree in a business-related field from a recognized
institution of learning.
have a valid driver’s license.
years’ field based experience working with an institution or organization such
as a microfinance or business credit related business
riding ability is an added advantage and gaining this proficiency will be a
requirement once on the job
knowledge & abilities
self-motivated and able to demonstrate a drive for results with a professional
approach from a team
communication, presentation skills and professionally presentable
a passion for customers, and provide excellent customer service and empathy for
to work under pressure in a fast paced environment and willing to work in the
different regions of Kenya.
and champion the values that Tugende stands for: Integrity, Empathy, Teamwork,
Solutions-Oriented and Always growing
and willingness to learn to ride a motorcycle to conduct fieldwork
literate with ability to comfortably use MS Office and G-suits. Have at least
35 Words Per Minute.
level of professionalism and integrity, with good moral character
to work under minimum supervision with resilience and a ‘can do’ attitude
in Kiswahili and at least 2 key local languages of Kenya
What will you gain?
Trajectory: This is a role with
significant potential to grow as the company and Operations function grow in
Kenya. Someone who does this job can be promoted to; Credit / Collections
Coordinator, Deputy Branch Leader, Junior Branch Leader, Branch Leader and
Senior Branch Leader with a possibility of crossing to other functions within
the operations department.
and compensation: This position
is for an ambitious, full-time employee who will take on additional responsibilities
and projects as they arise. Tugende offers competitive salaries and benefits
that reflect a person’s contributions to the company’s mission and growth.
Work: Tugende’s work gives
entrepreneurs the opportunity to earn a better living for themselves and their
families. We are changing Africa’s asset-finance industry by building a
sustainable business that ignites financial development. Join us!
Team: Tugende has a smart, fun,
and growing team of ~450 employees. We take our work seriously, but love to
joke and have fun. We regularly have fully-paid, voluntary team outings, as
well as events for our customers. Our headquarters are in Kampala, Uganda and
we are rapidly expanding in East Africa.
More About Tugende
Tugende means “let’s
go” in Luganda and what you see on the back of a motorcycle taxi. Tugende has
been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global
Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of
the top 3 financial inclusion startups in Africa. We have appeared in The
Guardian, BBC, Economist.
As part of our
regional expansion in East African, Kenya is now operational! Beyond geographic
growth, Tugende’s future will include multiple asset finance products and tools
to help Tugende to reach millions of customers without losing high touch
How to Apply:
should apply online at the link below.