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Job Title:  Team Leader; Credit/ Collection (8 Job
Opportunities)

Organization: Tugende

Duty Location:
Nakuru, Eldoret- Kenya

Job Opening: 16th
November 2020

Reports to: Branch
Leader

 

About Tugende:

Tugende is a
for-profit social enterprise providing asset and SME finance, leasing,
insurance, and financial literacy to new customers and consumer finance to
qualified existing customers.

 

It was formally established
in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit, and has financed over 30,000
customers.

 

About this Role: Tugende’s mission is: ‘Helping people help themselves’ The Tugende Team
Leader is a thorough professional with a practical mind and attention to
detail. The ideal candidate will be required to work autonomously and
responsibly build and maintain strong relationships between either the credit
OR collections team and the clients. The role will be based in Kenya, with
occasional travels to Uganda.

 

Key Duties and
Responsibilities:

Credit Function: You will serve to build a strong credit
team, conduct credit field operations and promote good customer service at the
branch.

Core Credit
Management

·        
Manage
and build capacity for the stable weekly vetting of our pipeline volumes of
applicants

·        
Ensure
that our vetting processes maximise the quality of portfolio inflow

·        
Lead,
coach and develop a high-performing credit team

·        
Monitor
and enforce credit best practices and other operating procedures

·        
Identify
and specify improved tools to increase vetting efficiency

·        
Foster a
culture around the importance of data quality.

·        
Foster a
culture of customer experience excellence

·        
Produce
high quality reports, analyze data, identify trends, and provide
recommendations to your supervisor.

·        
Collections
Function: You will serve to build a strong collection team and share best
practices on how to maintain healthy and positive relationships with clients.

Specific duties and
responsibilities

·        
Manage
weekly collection team payments

·        
Maintain
and increase collection rates at branches

·        
Monitor
and enforce collection best practices and other operating procedures

·        
Lead,
coach and develop a high-performing collection team

·        
Monitor
and supervise a stable consistent process of impounding, terminations and
recovery of problematic leases

·        
Proactively
identify areas of improvement and provide preventative measures

·        
Foster a
culture of customer experience excellence

·        
Produce
high quality reports, analyze data, identify trends, and provide recommendations
to your supervisor.

 

Qualifications, Skills and Experience:

Preferred
Qualification:

·        
A
minimum of a Bachelor’s degree in a business-related field from a recognized
institution of learning.

·        
Should
have a valid driver’s license.

Preferred
experience:

·        
Two
years’ field based experience working with an institution or organization such
as a microfinance or business credit related business

·        
Motorcycle
riding ability is an added advantage and gaining this proficiency will be a
requirement once on the job

Preferred skills,
knowledge & abilities

·        
Highly
self-motivated and able to demonstrate a drive for results with a professional
approach from a team

·        
Excellent
communication, presentation skills and professionally presentable

·        
Exhibit
a passion for customers, and provide excellent customer service and empathy for
our customers

·        
Ability
to work under pressure in a fast paced environment and willing to work in the
different regions of Kenya.

·        
Adopt
and champion the values that Tugende stands for: Integrity, Empathy, Teamwork,
Solutions-Oriented and Always growing

·        
Ability
and willingness to learn to ride a motorcycle to conduct fieldwork

·        
Computer
literate with ability to comfortably use MS Office and G-suits. Have at least
35 Words Per Minute.

·        
High
level of professionalism and integrity, with good moral character

·        
Ability
to work under minimum supervision with resilience and a ‘can do’ attitude

·        
Fluent
in Kiswahili and at least 2 key local languages of Kenya

 

Benefits

What will you gain?

·        
Career
Trajectory: This is a role with
significant potential to grow as the company and Operations function grow in
Kenya. Someone who does this job can be promoted to; Credit / Collections
Coordinator, Deputy Branch Leader, Junior Branch Leader, Branch Leader and
Senior Branch Leader with a possibility of crossing to other functions within
the operations department.

·        
Hours
and compensation: This position
is for an ambitious, full-time employee who will take on additional responsibilities
and projects as they arise. Tugende offers competitive salaries and benefits
that reflect a person’s contributions to the company’s mission and growth.

·        
Meaningful
Work: Tugende’s work gives
entrepreneurs the opportunity to earn a better living for themselves and their
families. We are changing Africa’s asset-finance industry by building a
sustainable business that ignites financial development. Join us!

·        
Great
Team: Tugende has a smart, fun,
and growing team of ~450 employees. We take our work seriously, but love to
joke and have fun. We regularly have fully-paid, voluntary team outings, as
well as events for our customers. Our headquarters are in Kampala, Uganda and
we are rapidly expanding in East Africa.

 

More About Tugende

Tugende means “let’s
go” in Luganda and what you see on the back of a motorcycle taxi. Tugende has
been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global
Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of
the top 3 financial inclusion startups in Africa. We have appeared in The
Guardian, BBC, Economist.

 

As part of our
regional expansion in East African, Kenya is now operational! Beyond geographic
growth, Tugende’s future will include multiple asset finance products and tools
to help Tugende to reach millions of customers without losing high touch
personal support.

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

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