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Job Title:  Branch Leaders (3 Job Vacancies)

Organization: Tugende

Duty Location:
Kisumu, Nakuru, Eldoret- Kenya

Reports to: COO 

 Job Opening: 16th
November 2020

About Tugende:

Tugende is a
for-profit social enterprise providing asset and SME finance, leasing,
insurance, and financial literacy to new customers and consumer finance to
qualified existing customers.

 

It was formally established
in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit, and has financed over 30,000
customers.

 

About this Role: The candidate in this position will be responsible for overseeing the
efficient and profitable operation of all branch activities. He / She is tasked
to make decisions on behalf of the company entrusted with the branch growth. The
role will be based in Kenya, with occasional travels to Uganda.

 

Key Duties and Responsibilities: The Branch Leader will execute the following:

Branch management

·        
Responsible
for the branch financials

·        
Responsible
for goal setting and goal Achievement

·        
Responsible
for the achievement of key metrics, including quality portfolio and growth
metrics

·        
Main
coordinator of external stakeholders including local regulators

Team Management

·        
Provide
strong leadership to the operations team at the branch to ensure the
achievement of set targets and expense control.

·        
Supervise
staff to ensure smooth operations and service delivery at the branch.

·        
Supervise
and coordinate the safety and security function at the branch

·        
Train
and coach all field team and support functions on Tugende operations,
expectations, core values, rules and regulations

·        
Participate
in the regular performance reviews for the branch staff

·        
Responsible
for talent development and career planning for staff using tools and resources
provided by the Company

·        
Request
for needed support from head office to ensure effective team and branch
operations.

Customer Service

·        
Understand
and respond to client’s questions and problems

·        
Train
other team members, especially the field team to provide good customer service
to clients and resolve client complaints within the specified timelines

·        
Understand
the customer experience by regularly participating in customer activities (e.g.
Training, vetting, calls and visits to clients, impounding events, lease
completion activities, and lease termination activities when necessary)

·        
Ensuring
proper and timely assets lease management i.e acquiring necessary documentation
and ensuring assets are disbursed on time .

·        
Monitor
client’s lifecycle from onboarding, payment schedules to final closure of
issuance of logbooks.

·        
Attracting
new customers and expanding customer base in the assigned geographical regions

·        
Support
Company’s and /or product marketing and information campaigns

Manage field
operations

·        
Support
the collection, recovery process and client’s vetting processes

·        
Ensure
proper implementation of operations policies and procedures

Reporting

·        
Submit
operations status reports to management indicating progress, challenges and way
forward

·        
Serve as
the point of contact for all stakeholder engagements and local business
partnership relationships, including regulators.

·        
Identify
new business areas with the region

Manage
administrative functions for the branch by ensuring:

·        
Custodian
of all Branch resources and ensure that they are properly utilized.

·        
Propose
processes, procedures and cost-efficient improvements for branch operations.

·        
Ensure a
conducive working environment with all the required resources for team
productivity.

 

Note: This
job description gives a general guideline, and therefore does not include an
exhaustive list of all duties and responsibilities

 

Qualifications, Skills and Experience:

Knowledge,
experience, skills and qualification;

·        
Bachelor’s
Degree or equivalent in Business

·        
At least
4+ years’ of management or supervisory experience. Prior experience in asset
finance/microfinance preferred.

·        
Unquestionable
degree in integrity and transparency.

·        
Riding
competence is a requirement for this position and must be obtained prior to start

·        
Excellent
analytical skills.

·        
Highest
degree of dependability and commitment.

·        
Connect
with customers, colleagues and the community, and spot talent in others

·        
Fluent
in Kiswahili and at least two key local languages of Kenya.

 

Personal attributes
and abilities

·        
Innovation:
develops new, better or significantly different ideas, methods, solutions or
initiatives within your role that result in improvement of the departmental
output and Tugende as a company.

·        
Accountability:
holds self and others accountable for all work activities, research and
personal actions and decisions, follows through on commitments and focuses on
those activities that have the greatest impact on meeting measurable high
quality results for the departmental success.

·        
Service
excellence: knowledge of and ability to put into action customer service
concepts, processes, and techniques to access internal and/or external
customers’ needs and expectations and meet or exceed those needs and
expectations through providing excellent service directly or indirectly.

·        
Planning
and organizing: develops clear goals that are consistent with agreed
strategies; identifies priority activities and assignments; adjusts priorities
as required; allocates appropriate time and resources for completing work;
foresees risks and allows for contingencies when planning; monitors and adjusts
plans and actions as necessary.

·        
Interpersonal
relationships: knowledge of and the ability to effectively interact within and
across departments/units in a constructive and collaborative manner.

·        
Excellent
oral and written communication skills: understands effective communication
concepts, tools and techniques, ability to effectively transmit, explain
complex technical concepts in simple, clear language appropriate to the
audience, and receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.

·        
Professionalism
and maintaining the Tugende Employer Brand: maintains high level of
professionalism in all correspondence and being empathetic and personable

·        
Positive
attitude: maintains a mindset of “getting things done” and finding satisfaction
in developing sustainable long-term solutions at all times.

·        
Flexible
and resilient: willingness to travel, work in rural areas in Kenya, flexible in
schedule and work hours, seeks direct feedback and sees every challenge as an
opportunity to grow.

 

Benefits

What will you gain?

·        
Career
Trajectory: This is a role with
significant potential to grow as the company and Operations function grow in Kenya.
Someone who does this job can be promoted to; Senior Branch Leader, with a
possibility of crossing to other functions within the operations department.

·        
Hours
and compensation: This position
is for an ambitious, full-time employee who will take on additional
responsibilities and projects as they arise. Tugende offers competitive
salaries and benefits that reflect a person’s contributions to the company’s mission
and growth.

·        
Meaningful
Work: Tugende’s work gives
entrepreneurs the opportunity to earn a better living for themselves and their
families. We are changing Africa’s asset-finance industry by building a
sustainable business that ignites financial development. Join us!

·        
Great
Team: Tugende has a smart, fun,
and growing team of ~450 employees. We take our work seriously, but love to
joke and have fun. We regularly have fully-paid, voluntary team outings, as
well as events for our customers. Our journey began in Kampala, Uganda and we
are rapidly expanding in East Africa.

 

More About Tugende

Tugende means “let’s
go” in Luganda and what you see on the back of a motorcycle taxi. Tugende has
been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global
Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of
the top 3 financial inclusion startups in Africa. We have appeared in The
Guardian, BBC, Economist.

 

As part of our
regional expansion in East African, Kenya is now operational! Beyond geographic
growth, Tugende’s future will include multiple asset finance products and tools
to help Tugende to reach millions of customers without losing high touch
personal support.

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

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