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Job Title:  Field Technician (2 Job Placements)

Organization: Tugende

Duty Location:
Nakuru, Eldoret- Kenya

Reports to: Branch Leader 

Job Opening: 16th
November 2020

 

About Tugende:

Tugende is a
for-profit social enterprise providing asset and SME finance, leasing,
insurance, and financial literacy to new customers and consumer finance to
qualified existing customers.

 

It was formally established
in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit, and has financed over 30,000
customers.

 

About this Role: Tugende’s mission is: ‘Helping people help themselves’. The Tugende
Field Technician is a thorough professional with a practical mind and attention
to detail. The ideal candidate will be required to work autonomously and
responsibly by conducting asset pre-delivery inspections, delivery
coordination, installations, testing, repairs and maintenance of all Tugende
assets. The role will be based in Kenya, with occasional travels to Uganda.

 

Key Duties and
Responsibilities: The job holder
will perform the following duties:

·        
Complete
the procurement process by signing off the pre-delivery inspection notes and
managing the inventory.

·        
Accurately
conduct a pre-delivery inspection on all received assets and ensure all
necessary maintenance is reported before delivery.

·        
Coordinate
delivery of assets (including loading, paying the delivery agents, offloading,
monitoring and reporting any damages) from the supplier to the Tugende branch.

·        
Accurately
capture all-new asset details into the system, before disbursement.

·        
Read and
interpret equipment manuals and repair orders / instructions to perform
required maintenance and service.

·        
Manage
all installations, repairs, maintenance and testing of assets before
disbursement.

·        
Provide
technical, maintenance services and customer support during field visits or
dispatches of assets.

·        
Document,
share and make recommendations on the status of company assets with relevant
members of the operations team based on fieldwork discoveries.

·        
Produce
accurate, timely and detailed service reports to the Branch .

·        
Perform
any other technical related duties as may be assigned by the supervisor.

 

Qualifications, Skills and Experience:

Preferred
Qualification:

·        
A
minimum of a diploma in; Electrical / Mechanical / Automobile Engineering, or
Motor Vehicle mechanics, obtained from a certified and recognized institution
of learning.

·        
Should
have a valid riding’s license.

Preferred
experience:

·        
At least
one year of work experience as a mechanic or electrician with a reputable
organization or institute.

·        
Superb
technical skills to diagnose and determine the best technical solutions from
non-technical descriptions.

Preferred skills,
knowledge & abilities

·        
Technical
experience with motorcycles and cars assembly and repair

·        
Ability
to work under pressure with minimal supervision

·        
Ability
to interpret & understand technical diagrams and manuals

·        
Ability
to work flexible shifts and to adapt to changing work schedules

·        
Familiarity
with mobile tools and applications

·        
Knowledge
of health and safety issues related to motorcycle use, including electrical,
mechanical and chemical risks

·        
Motorcycle
riding proficiency with the willingness to quickly develop into expert status

·        
Strong
problem-solving skills

 

Benefits

What will you gain?

·        
Career
Trajectory: This is a role with
significant potential to grow as the company and Operations function grow.
Someone who does this job can be promoted to; Senior Field Technician, Field
Technician Team Leader, Field Technician Coordinator with a possibility of
crossing to other operations functions.

·        
Hours
and compensation: This position
is for an ambitious, full-time employee who will take on additional
responsibilities and projects as they arise. Tugende offers competitive
salaries and benefits that reflect a person’s contributions to the company’s
mission and growth.

·        
Meaningful
Work: Tugende’s work gives
entrepreneurs the opportunity to earn a better living for themselves and their
families. We are changing Africa’s asset-finance industry by building a
sustainable business that ignites financial development. Join us!

·        
Great
Team: Tugende has a smart, fun,
and growing team of ~450 employees. We take our work seriously, but love to
joke and have fun. We regularly have fully-paid, voluntary team outings, as
well as events for our customers. Our headquarters are in Kampala, Uganda and
we are rapidly expanding in East Africa.

 

More About Tugende

Tugende means “let’s
go” in Luganda and what you see on the back of a motorcycle taxi. Tugende has
been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global
Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of
the top 3 financial inclusion startups in Africa. We have appeared in The
Guardian, BBC, Economist. As part of our regional expansion in East African,
Kenya is now operational! Beyond geographic growth, Tugende’s future will
include multiple asset finance products and tools to help Tugende to reach
millions of customers without losing high touch personal support.

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

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