Premier Relationship Manager Job Careers – Absa Group Limited (formerly Barclays Bank UK)


Job Title:    Premier Relationship Manager

Organization: Absa
Group Limited (formerly Barclays Bank UK)

Duty Station: Kampala,


About US:

Absa Group Limited
(formerly Barclays Bank UK) is a diversified standalone African financial
services group, delivering an integrated set of products and services across
personal and business banking, corporate and investment banking, wealth,
investment management and insurance. Absa Group Limited is listed on the JSE
and is one of Africa’s largest diversified financial services groups with a
presence in 12 countries across the continent and around 41 000 employees.


We own majority
stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the
Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank
of Commerce), Uganda and Zambia. We also have representative offices in Namibia
and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique,
South Africa, Tanzania and Zambia.


Job Summary:  The Premier Relationship Manager will mainly develop
and grow relationships with Absa Premier customers, and growing the customer
base through targeted sales efforts and the delivery of impeccable service.


Key Duties and Responsibilities:  

Building & Portfolio Management 

and grow existing banking relationship with customers in the Premier
proposition to increase BBU share of wallet.

new banking relationships with high net worth customers who may include senior
management of different corporate companies, local political figures and
well-known business people.

interacting with customers, identify potential opportunities to present the
bank’s Premier Life offering and ensure that leads are passed on to the Premier
Life team.

monitor the utilization of credit facilities and investment avenues. Identify
and resolve under-utilization by contacting customers to determine the reasons
and escalating issues if any.

regular customer visits in order to build long-term relationships.

Sales – 40 %

agreed sales targets for new accounts, assets and liabilities, through a
proactive calling program to a base of up to 250 clients.

a detailed needs analysis for all existing and potential customers to determine
their products needs. The product suite includes all Premier life products in
addition to offshore banking and investments.

customer proposals based on the needs analysis and follow through the sales

financial planning for customers in order to play a pro-active role in
increasing their wealth.

own calling program, including identifying names to call on in a particular
month and setting up the meetings.

On a
monthly basis, compile a report on the calling program for the month and
personal sales progress against the targets as agreed. Present the report to
the Head of Premier banking

Customer Experience
– 20 %

assigned NPS benchmark during the customer surveys.

operational delivery of customer requirements, summarize systemic failures and
raise to the Head of Premier banking for further follow-up at CMC level where

Log and
create written responses to customer complaints.

summaries of complaints and complaint trend analysis from the Service Manager
on a monthly basis.

up with selected customers to determine if their complaints were handled


Qualifications, Skills and Experience:

The ideal candidate
for the ABSA Group Premier Relationship Manager job must hold a Higher
Diplomas: Business, Commerce and Management Studies (Required)


How to Apply:

All suitably
qualified and interested candidates who wish to join ABSA Group in the
aforementioned capacity should apply online at the link below.




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