IT Technical Support Officer Jobs – Impact and Innovations Development Centre (IIDC)


Job Title:    IT Technical Support Officer

Organisation: Impact
and Innovations Development Centre (IIDC)

Duty Station:  Kampala,


About US:

Impact and
Innovations Development Centre (IIDC) is a regional technical assistance
organization that supports nonprofits to develop programmes that are effective
and sustainable.


Job Summary:  The IT technical support officer will be
responsible for the smooth running of computer systems and ensuring that users
get maximum benefits from them; monitor and maintain the computer systems and
networks of the organization, installing and configuring computer systems,
website management, diagnosing hardware and software faults and solving
technical and applications challenges.


Key Duties and Responsibilities:  

and configure computer hardware operating systems and applications

and undertake 1st level repair of hardware, operating systems and applications
before escalation to either hardware/software vendors

monitor, and maintain computer systems and networks to ensure network uptime
and availability of services.

digital security controls and measures to ensure security attacks from both
internal and external users are averted

with service providers i.e., ISP, Telephony, printers to ensure maximum vendor
support is offered.

diagnose, and solve IT systems and network-related challenges. 7. Provide
capacity building sessions to the team to ensure basic IT knowledge is imparted
to the users. This shall include providing technical support, training
sessions, procedural documentation, and relevant reports shared regularly

Set up
new users’ accounts and profiles and at all times ensure the confidentiality of
user data.

Test and
evaluate new technologies to improve the organization’s ways of working. 10.
Enforce the use of cloud services for data storage to mitigate the risk of data
loss due to computer/laptop loss or technological failures.

always keep an updated inventory of IT systems both hardware and software
including expiry of licenses and subscription renewals

the organization website is updated regularly with official updates from your
line manager


Qualifications, Skills and Experience:

applicant must hold a Bachelors in information technology, computer science or
a closely related field required;

minimum of three years of experience providing information communications
technology (ICT) and administrative support in a development context;

working with backend administration of websites is a MUST;

working Non-government Organisations;

organizational skills and ability to work in a fast-paced environment;

to prioritize and manage multiple tasks simultaneously;

to think logically and identify challenges that need escalation to vendors as
soon as possible.

technical troubleshooting skills

A team


ability to prioritize your workload

with Windows operating systems and Microsoft Office applications

to offer in-house and remote support to users.

abreast with new trends in technology


How to Apply:

All candidates
should send applications with a one-page application/cover letter plus a CV to and type the title “Application for the position of IT
Technical Support Officer” as the subject line.  Address your applications to;


The Finance and
Administration Manager,

Impact and
Innovations Development Centre,

P.O. Box 27516,
Kampala Uganda

Note: Only
shortlisted candidates will be contacted


Deadline: 15th January 2021 


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