Job Title: Information and
Communication Technology (ICT) Assistant Organization: Norwegian
Refugee Council (NRC)
Duty Station: Kampala,
Reports to: Area
Refugee Council (NRC) is an independent humanitarian organisation helping
people forced to flee. We work in crises across more than 30 countries, providing
emergencies and long-term assistance to millions of people every year. We stand
up for people forced to flee, advocating their rights. NORCAP is a global
provider of expertise that contributes to solving challenges in the
humanitarian, development and peacebuilding sectors. Our ultimate goal is to
strengthen the resilience, and protect the lives, rights and livelihoods of
vulnerable people and communities. NRC also runs the Internal Displacement
Monitoring Centre in Geneva, a global leader in reporting on and advocating for
people displaced within their own country.
Job Summary: The Information and Communication Technology
(ICT) is responsible for providing technical ICT support to the Area office.
Key Duties and Responsibilities:
responsibilities shall be the same for all positions with the same title. The
responsibilities shall be short and essential. Details belong in the Work and
technical advisory services in relation to new or appropriate office technology
options that are relevant to NRC
offices in respect to ICT
technology upgrades, expansion and replacements by overseeing their systematic
needs assessment, specification and budgeting.
that computer network and other office technology access privileges,
applications and data storage requirement and regular backups and configured
ICT technical support to NRC field offices to ensure respective office
technology optimum performance.
regular computer and other technology related services maintenance and license
harmonized data and other office technology disaster recovery plans and
implement where appropriate.
deploy and maintain system security for shared services.
installation and maintenance of protection services (Antivirus, firewalls) for
the entire office setup.
LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN
and maintain ICT configuration database for both hardware and software and
ensure the file copy is regularly updated.
for regular quarterly preventive service and maintenance schedules for ICT
Hardware and ensure all service and maintenance reports are properly filed and
shared with management.
other duties as may be allocated by supervisor.
responsibilities shall be adapted to the particularities of the job location
and context, phase of operation, strategic focus and type of programme
intervention. This section shall be revised whenever a new employee is hired or
the context changes significantly.
Support on IT related issues such as Hardware, software, LAN/WLAN
and follow ISP related issue with the service provider
the IT policy
Qualifications, Skills and Experience:
ideal candidate for the Norwegian Refugee Council (NRC) Information and
Communication Technology (ICT) Assistant
job placement must hold a B.Sc. Degree in Computer Science/Information
Technology or related field.
three years of work experience
Experience and knowledge in Hardware, LAN/WLAN,
ICT experience in a setup with environmental and geographical constraints.
from working as an ICT Officer in a humanitarian/recovery context
on Microsoft Server/Cisco product is a plus
grasp of intranet systems.
good spoken and written communication skills
problem solving skills to deal with disputes, grievances and staffing problems
and delivering results
competencies (max 6)
These are personal
qualities that influence how successful people are in their job. NRC’s
Competency Framework states 12 behavioural competencies, and the following are
essential for this position:
and delivering results
and building trust
with impact and respect
How to Apply:
qualified candidates who wish to join NRC in the aforementioned capacity should
apply online at the link below.
Deadline: 3rd January 2021