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Job Title:    IT Assistant

Organization:  University Research Co., LLC
(URC)

Duty Station:  Uganda

Reports to: IT
Officer

 

About US:

University Research
Co., LLC (URC) is a global company dedicated to improving the quality of health
care, social services, and health education worldwide. With a non-profit
affiliate, the Center for Human Services (CHS), URC manages projects in over 45
countries, including the United States.

 

About USAID Project:

With the RHITES-N
Acholi Project (Regional Health Integration to Enhance Services in Northern
Uganda – Acholi), USAID will continue its support of the Government of Uganda’s
(GOU) efforts to improve access to and use of health services in the country’s
post-conflict northern region. RHITES-N Acholi Project activities will build on
USAID investments and national advances to increase access to and use of
high-quality integrated services that accelerate the ability and capacity to
respond to the specific health needs of residents in the Acholi sub-region,
leveraging the URC-ASSIST project successes.

 

Job Summary:  The IT Assistant will assist in performing a
variety of moderately complex information technology support duties to ensure
smooth delivery of the technology department, including monitoring, operating,
and assisting others in the operation of computer hardware, software, and
peripherals to achieve desired results. He or she will provide information to
staff on established policies and procedures, or services provided.

 

Key Duties and Responsibilities:  

·       
Provide
assistance in the use of personal computer hardware, software, and specialized
mainframe technology or operates a multi-platform computer environment or
monitors the production scheduling, execution, and successful completion of
production jobs

·       
Assist
in set ups and configuring desktop computers, peripherals and accounts
assigning security level in consultation with IT HQ Support Team

·       
Install
software and repair hardware and peripherals as directed

·       
Assist
in troubleshooting, diagnosing problems, implementing corrective action procedures
within prescribed guidelines and/or escalating to other technical resources as
appropriate

·       
Assist
Administer user accounts as directed

·       
Assist
designs and produce basic reports for the department

·       
Assist
set up and submit production jobs and edits and debugs computer output with
support from the HQ IT Team

·       
Assist
in transferring computer files between platforms

·       
Provide
basic troubleshooting, repair and maintenance for computer equipment (e.g.
microcomputers, disk drives, and laser printers) and may assist with testing
personal computers and peripherals on a network to diagnose, hardware versus
software problems

·       
Assist
provide support in maintaining IT records

·       
Contributes
to unit goals by accomplishing related duties as required

 

Qualifications, Skills and Experience:

·       
The
ideal candidate for the IT Assistant job must hold a BSc Information Technology
/ BSc Computer Engineering / BSc Telcom Engineering

·       
Computer
Operations training, or experience in a multi-operation system or production
control environment preferred.

·       
Two or
more years of related experience with computers and providing customer service
in a technology environment

 

Desired
Experience 

·       
Knowledge
in hardware maintenance and repairs.

·       
Experience
working for an NGO is an advantage.

 

Please note:
Only candidates who are eligible to work in Uganda for an indefinite period
without a need for sponsorship will be considered for this position.

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

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