The Ugandan Jobline

Job Title:    Service Desk Analyst
(Fresher A’ Level Jobs)

Organisation: United
States US Embassy, US Mission in Uganda

Duty Station: Kampala,
Uganda

Salary: UGX
50,500,012 /=

Open to: All
Interested Applicants / All Sources

Position Number: Kampala-2020-037

About US Embassy:

The United States
Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for
over 30 years.  Ambassador Natalie E. Brown currently heads the U.S
Mission to Uganda.  The Mission is composed of several offices and
organizations all working under the auspices of the Embassy and at the
direction of the Ambassador.

Among the offices
operating under the U.S Mission to Uganda are:

• United States Agency for International
  Development (USAID)
• Centers for Disease Control (CDC)
• Peace Corps

Job Summary:  The Service Desk Analyst (SDA) provides first
level support to over 441 customers and works under the direct supervision of
the Information Systems Officer. The SDA is responsible for front-line response
to both internal and external customer queries, both in person at the service
desk and through remote channels such as telephone, email, chat, and
self-service request forms. In addition to IT-related calls, the SDA performs
ticket triage, and handles resulting incidents and service requests using the
incident management and request fulfillment processes in line with ICASS
targets and objectives.

Qualifications, Skills and Experience:

NOTE:  All applicants must address each selection criterion detailed
below with specific and comprehensive information supporting each item.

·       
The
applicants for the United States US Embassy Service Desk Analyst job
opportunity should have completed secondary school (O and A Level). Required.

·       
A minimum
of two years of prior experience in the management and use of information
systems including IT call center /customer service experience is required.

·       
Comprehensive
knowledge of Local Area Networks support methodologies; IT troubleshooting
techniques, in-depth knowledge of personal computers, peripherals, wireless
internet hardware and smart phone configuration

·       
The
incumbent must have excellent interpersonal and communications skills to work
effectively with internal and external contacts at all levels.

·       
Must
have excellent organizational and planning skills.

·       
Must
possess advanced skills in MS Office software programs (Outlook, Word, and
Excel), both for their own work and to answer questions for other employees.

·       
Must be
able to type accurately at a good working speed. and initiative is required.

·       
Must be
able to lift 25 pounds.

·       
Language:
 English Level IV (Fluent)
reading/writing/speaking is required.

How to Apply:

All those interested
in working with the US mission in Kampala should send their applications online
at the link below.

Click
Here

Deadline: 11th December 2020

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