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Job Title:    Customer Experience
Internship (Several No Experience Job Opportunities)

Organisation: Flutterwave

Duty Station:  Kampala,
Uganda

 

About US:

Flutterwave is a payment infrastructure company and our mission is to
simplify payments for endless possibilities. We believe that our customers are
our lifeline and are at the center of everything we do.

 

Job Summary:  The
Customer Experience Team is responsible for creating exceptional experiences
for all our customers. All our team members are customer-centered in thought
and action and have great passion and empathy for customers.

 

The Customer Experience Internship is a 1-year program that provides
recent graduates an opportunity to be a part of an amazing team that provides
exceptional customer-centric support to all Flutterwave customers.

 

In this role, you will work with stakeholders to resolve frequent issues,
develop and participate in initiatives to better serve our users, and share
insights gained from your interactions with Flutterwave customers with the rest
of the team, so we can constantly improve as a team and organization.

 

This Internship is focused on creating opportunities for young people to
begin career growth, gain cross-functional working experiences, be mentored and
develop customer-focused business skills while proudly assisting customers with
their questions and concerns.

 

Customer Experience interns will get the opportunity to collaborate with
various teams in Flutterwave and learn from the very best.

 

We welcome applications from diverse disciplines with outstanding
performance.

 

Key Duties and Responsibilities:  

·       
Delivering
prompt and professional solutions for customer inquiries via phone, email,
on-line chat, one-one communication etc.

·       
Maintain
updated knowledge of all company products and services, in order to provide
adequate resolution and help to customers

·       
Handle
customer complaints, provide appropriate solutions and alternatives within the
established time limits and follow up often to ensure resolution

·       
Keep
records of customer interactions

·       
Collect
and record customer feedback and information, and share with appropriate
departments and team members

·       
Make
product and service suggestions to meet customers’ specific needs

·       
Follow communication
procedures, guidelines and policies

·       
Go the
extra mile to engage customers

·       
Generate
sales leads that develop into new customers

·       
Maintaining
a positive, empathetic and professional attitude toward customers at all times

·       
Be a
team player by participating in and accomplishing initiatives as needed

·       
Contribute
to the team culture in a positive manner

 

Qualifications, Skills and Experience:

·       
Be a
national or resident of Uganda

·       
Excellent
proficiency of English Language and ability to communicate well in and English

 

NB: The Customer experience internship shall be for a minimum of one (1)
year. Prospective candidates should be available to start Immediately if
successful

 

How to Apply:

All candidates who wish to join Flutterwave should apply online at the
link below.

 

Click
Here

 

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