The Ugandan Jobline

 

Job Title:    Cabin Services Manager

Organisation: Uganda Airlines

Duty Station:  Entebbe, Uganda

 

About US:

Uganda Airlines is
the flag carrier of Uganda. The company is a revival of the older Uganda
Airlines which operated from 1977 until 2001. It began flying in August 2019.

 

Job Summary:  The Manager Cabin Services is a senior
leadership role within Flight Operations Department and the airline. He/She
oversees the scheduling and supervision of flight attendants to ensure that
company flights are operated to the highest safety standards. The office bearer
also has training and supervisory responsibility for Cabin Crews across the
airline.

 

Key Duties and Responsibilities:  

·       
Set the
strategic agenda for Cabin Services and communicates this strategy through the
department.

·       
Links
departmental strategy with the corporate goals and ensures alignment.

·       
Overall
responsibility and accountability for the performance of the department.

·       
Sets
standards for delivery of service excellence and ensures it is maintained
through management team.

·       
Sets the
standard of performance and ensures it is maintained through the management
team.

·       
Ensures
safe operations and that all safety standards are maintained.

·       
Advises
the Director Flight Operations on all cabin safety and related issues.

·       
Develops
training programs through CCM T&S, especially where sub-contracted, and
ensures that these programs are in accordance with the operations manual part
D.

·       
Establish
service and management policy for the Cabin Crew team.

·       
Provide
leadership to cabin crew and ensure the highest levels of safety, regulatory
compliance and operational efficiency in line with Company manuals/policies and
within legal constraints.

·       
Maintain
a high standard of services on board to passengers.

·       
Maintain
a positive image of the company through cabin crew grooming, uniform and
customer service standards.

·       
Design
and implement training for cabin crews for excellent communication on board.

·       
Prepare
Cabin Crew Manuals in compliance with CAA regulations.

·       
Participate
in the recruitment of cabin crew.

·       
Manage
and supervise cabin crews, including enforcing the company’s standard operating
procedures, dress code/uniform and grooming.

·       
Implement
staff appraisal systems and assess feedback to cabin crew on performance and
recommend training and other corrective measures.

·       
Ensure
correct records are kept by the CCM on cabin crew member performance that these
records comply with legislation.

 

Qualifications, Skills and Experience:

·       
The
applicant for the Uganda Airlines Cabin Services Manager job must either be a Holder
or ought to have held a Cabin Crew License.

·       
At least
7 years’ experience of operating as a Cabin Crew preferably at the level of a
purser, 3 years at managerial level.

·       
Relevant
degree level qualification or equivalent demonstrable experience.

·       
Excellent
management, administration, analytical and organisational skills.

·       
Possess
instructor experience

·       
Demonstrated
leadership and people management skills.

·       
Excellent
interpersonal skills.

·       
Ability
to work across cross-functional teams.

·       
Strong
negotiation and communication skills.

·       
Self-driven
with ability to deliver results at a strategic and operational level.

·       
Previous
experience in long haul, wide body operation, will be an added advantage.

·       
Fluency
in written and spoken English is essential; knowledge of Swahili, French or
other international languages and long haul experience will be of added
advantage.

·       
Has
excellent report writing ability.

·       
Must be
a proficient user of computers

 

How to Apply:

All candidates
should send their application letters, complete with Curriculum Vitae giving
two (2) referees, and copies of academic and professional certificates with one
passport size photograph (one full size photograph for Cabin Crew applicants)
should be submitted online, Click
Here or by post quoting
the Job Reference number accordingly.

 

Applications should
be addressed to:

 

The Manager Human
Resources.

Uganda National
Airlines Company Ltd.

P.O. Box 431,
Entebbe, Uganda.

Only successful
applicants will be contacted.

 

Deadline:  28^th December 2020

 

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