The Ugandan Jobline

 

Job Title:    Cabin Crew Manager

Organisation: Uganda Airlines

Duty Station:  Entebbe, Uganda

 

About US:

Uganda Airlines is
the flag carrier of Uganda. The company is a revival of the older Uganda
Airlines which operated from 1977 until 2001. It began flying in August 2019.

 

Job Summary:   The Cabin Crew Manager will provide  leadership 
and  training  to 
Cabin  Crew  to 
ensure  safe,  secure 
cabin  operations  that 
guarantees consistent and passionate service delivery.

 

Key Duties and Responsibilities:  

·       
Conduct
regular cabin crew line checks to ensure onboard implementation and compliance
of safety, security and service procedures and standards. Monitor proper
utilization of in-flight utilities to guard against misuse, wastage and damage.

·       
Monitor,
develop and deliver onboard quality customer service for customer satisfaction
and loyalty.

·       
Evaluate
service procedures and recommend changes where necessary for efficiency and
customer satisfaction.

·       
Monitor
cabin crew grooming standards to ensure conformance to company set standards.

·       
Conduct
regular flight purser and AFP evaluations and appraisals

·       
Assist
in preparation, analysis and monitoring of crew data to optimize utilization
productivity.

·       
Deliver  cabin 
crew  safety  and/or 
service  training  to 
enhance  knowledge  and 
skills  while  evaluating level of skills transfer &
implementation of action plans.

·       
Conduct  regular 
audits/inspections  on  flights 
to  ensure  continuous 
improvement  on  safety, 
security and guest experience.

·       
Check
out newly trained FPs before operating solo.

·       
Supervise
VVIP flights to ensure seamless service delivery and act as liaison with the
protocol team.

·       
In  coordination 
with  the  Inflight 
Performance  Manager,  accomplish routine  monitoring 
of  safety, security  and 
quality  control  activities 
to  ensure ongoing  conformity 
with  all  regulatory 
requirements, organization standards and local procedures.

·       
Ensure
and maintain a healthy, safe and secure working environment in compliance with
the relevant industry, regulatory and legislative requirements, company
procedures, regulatory authorities and requirements of customer airlines.

 

Qualifications, Skills and Experience:

·       
The
applicant for the Uganda Airlines Cabin Crew Manager job must hold a relevant
first degree and 7 years flying experience of which 2 years must have been in
the role of a line trainer with equivalent demonstrable experience.

·       
Holder
or ought to have held a Cabin Crew License

·       
Fluency
in written and spoken English is essential; knowledge of Swahili, French or
other international languages will be of added advantage.

·       
Long
haul experience, a must. 

·       
Excellent
communication skills

·       
Computer
proficiency

·       
Analytical
skills

·       
English
language proficiency.

·       
Organizational,
planning and analytical skills

·       
IFE and
Aircraft systems proficiency

·       
Sound
knowledge of regulatory and company policies, procedures and standards

 

How to Apply:

All candidates
should send their application letters, complete with Curriculum Vitae giving
two (2) referees, and copies of academic and professional certificates with one
passport size photograph (one full size photograph for Cabin Crew applicants)
should be submitted online, Click
Here or by post quoting
the Job Reference number accordingly.

 

Applications should
be addressed to:

 

The Manager Human
Resources.

Uganda National
Airlines Company Ltd.

P.O. Box 431,
Entebbe, Uganda.

Only successful
applicants will be contacted.

 

Deadline:  28^th December 2020

 

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