Job Title: Call Center Supervisor (2
Job Placements)
Organisation: ENCOT
Microfinance Limited
Duty Station: Uganda
About US:
ENCOT Microfinance
Ltd is a social impact, fast growing and innovative MFI Headquartered in Masindi.
Operating a network of SIX branches located in Kawempe, Masindi, Kigumba,
Hoima, Kagadi and Nakasongola, ENCOT’s mission is to provide loans and
enterprise development services to small/medium size rural entrepreneurial
communities, most especially women, to allow them curve their own paths out of
poverty through creation of own jobs. It serves over 20,000 clients in the
Mid-Western / Central Regions.
Job Summary: The Call Center Supervisor will be responsible
for overseeing the quality controls, data verification & analysis and
preparation of reports. He/She will provide leadership and supervision to Call
Center Agents and ensure delivery of services to customers in line with project
objectives.
Qualifications, Skills and Experience:
·
The
applicant must hold a Bachelor’s degree in Business Administration, finance
& Accounting, Banking, Marketing, Social Work, Education, or any other
related felid.
·
One year
of experience in a similar position or any other supervisory role
·
Good
communication and Supervisory skills.
How to Apply:
All suitably qualified
and interested candidates should address applications as below and submit in
PDF (Cover Letter and CV only) by email to [email protected]
Head of Human
Resource,
ENCOT Microfinance
Limited,
Head Office,
Plot 68, Port Road,
Masindi
P.O. BOX 388
Masindi- Uganda
NB: Please note that only shortlisted candidates
shall he contacted & ENCOT does NOT solicit for funds from job applicants.
Deadline: Friday 4th December 2020.
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