The Ugandan Jobline

Job Title:    Field Service Technician (2
Job Placements)

Organisation: Tulima
Solar (U) Company Limited

Duty Station:  Kampala,
Uganda

Reports to: Field
Service Manager

About US:

Tulima Solar (U)
Company Limited is focused on creating solar-powered products that have a
direct and significant impact on productivity. We identified how to deliver
clean-energy powered equipment to off-grid communities, and also how to deliver
these products so that they are affordable to smallholder agribusinesses.

Job Summary:  Two vacancies exist in the Engineering
Department for the position of “Field Service Technician”. The position
requires the holder to deliver the desired customer service experience, helping
clients to install, repair and maintain solar equipment. A few of the main
duties of a field service technician are troubleshooting the equipment,
advising the customer on how to use the equipment, building relationships with
customers and following company procedures. The goal is to drive service
success that improves customer satisfaction, maximizes customer retention and
increases profitability.

Key Duties and Responsibilities:  You are responsible for a variety of mission
critical areas that will give you exposure to all aspects of our operations and
technology:

·       
Carry
out customer technical support (level 2) and support to our customer service
team.

·       
Carry
out field service repairs, removals and installations, involving travel.

·       
Testing
and quality control of solar, battery and communications hardware received from
manufacturer.

·       
Assembly,
soldering and production activities of products for testing and/or sale.

·       
Product
development support, including prototype hardware programming, measurement,
testing and providing technical training when necessary.

·       
Carry
out installations and repair electrical and electronic equipment, aligning,
assemble, test, maintain circuitry or electronic components and calibrating
cables and wiring, monitoring and reporting on project progress.

·       
Troubleshooting
of hardware failures, determining root cause and potential fixes.

·       
Contribute
to the building of a safer work place by identifying and reporting any existing
unsafe conditions, actions, practices and initiating, carrying out or
participating in corrective action.

Qualifications, Skills and Experience:

·       
The
ideal candidate must hold a Diploma in Electrical / Electronic Engineering or
it’s equivalent

·       
At least
two (2) years’ experience in digital circuitry and electronics, including
measurement and assembly, and strong orientation to safe work practices.

·       
Proven
field service experience with technical support, ability to troubleshoot, test,
repair and service technical equipment, working experience in a solar energy &
irrigation company would be an additional advantage

How to Apply:

If you meet the
above requirements, please send in your application with copies of your
academic certificates/testimonials and curriculum vitae indicating three
referees, their respective addresses and daytime telephone contacts to the
address below;

Human Resources
Manager

Tulima Solar (U)
Company Limited

Email: recruitment@tulimasolar.com

Deadline: 4^th January 2021.

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