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Job Title:    Manager – Account Services

Organization:  DFCU
Bank

Duty Station:  Kampala,
Uganda

Reports to: Head
of Central Operations

 

About US:

DFCU Bank is a fast
growing commercial bank offering a variety of innovative products and services.
DFCU Limited was started by the Commonwealth Development Corporation (CDC) of
the United Kingdom and the Government of Uganda through the Uganda Development
Corporation (UDC) under the name of Development Finance Company of Uganda
Limited. Later restructuring brought in DEG (of Germany) and International
Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25%
stake in the company. Its objective was to support long-term development
projects whose financing needs and risk did not appeal to the then existing
financial commercial lending institutions.

 

Job Summary:  The Manager – Account Services will primarily deliver
and maintain quality customer data to support the Bank’s Digital strategy and
Business growth, as well as mitigate the risks of financial loss that may be a
result of failure to identify errors in a timely manner.

 

Key Duties and
Responsibilities:

·        
Develop,
implement, and enforce policies, processes, and procedures, to facilitate
timely and accurate capturing, amendment and verification of customer account
and transaction data.

·        
Oversee
the account management process i.e. from account opening to closure, to ensure
that it is done timely and accurately.

·        
Identify
process gaps in data management process and implement system enhancements for
the gaps.

·        
Investigate
and clear queries in a timely manner, provide update and escalations of queries
internally and externally, keeping stakeholders informed of any issues or
difficulties.

·        
Champion
projects to cleanup of the unclean customer data by proactively identifying the
unclean data and liaising with the business units to develop mechanisms to
facilitate clean up.

·        
Foster
timely and accurate verification of transaction data and escalate any incidents
timely for corrective actions.

·        
Introduce
& maintain service standards that are measurable.

·        
Champion
adherence to policies, processes, procedures as per documented operating
standards including compliance with AML/CFT and KYC guidelines to mitigate
frauds and operational losses.

·        
Work
with management to address issues concerning AML/ KYC reviews and audits.

·        
Customer
data confidentiality and availability is a key responsibility for this role.

·        
Review
service reports for the account services unit to detect service failures and
enforce corrective measures.

·        
Effectively
manage service providers to ensure that they deliver as per their contracts and
their timelines.

·        
Validation
of invoices.

·        
Manage,
mentor, and conduct training to motivate and develop staff as well as fostering
a team approach by actively building strong working relationships within the
unit as well as identification of training needs.

·        
Prepare
and submit reports to the Head of Central Operations on operational issues,
opportunities and development plans and achievements within agreed timescales.

·        
Prevent
income leakages, fraud, and operational losses.

 

Qualifications, Skills and Experience:

·        
The
ideal candidate for the DFCU Bank Manager – Account Services job placement must
hold a Bachelor’s Degree.

·        
At least
five years of working experience in Banking.

·        
Training
in various areas of Operations: – i.e. Fraud Prevention, KYC, CFT & AML,
Operation Risk control & Compliance.

·        
Demonstrate
a high degree of accuracy, attention to detail, and ability to meet deadlines.

·        
Thorough
understanding of Bank procedures, policies, and regulatory AML/KYC
requirements.

·        
Strong
analytical abilities to resolve complex external customer issues.

·        
Ability
to complete work assignments independently, set objectives to reach desired
results, and assist in creating new policies and procedures to ensure continued
department compliance is required.

·        
Ability
to supervise, train staff, including organizing, prioritizing, and scheduling
work assignments and interaction with all levels of staff.

·        
The
ability to communicate information and ideas in a clear and concise manner
appropriate for the audience in order to explain, persuade, convince, and
influence others to achieve the desired outcomes.

·        
The
ability to identify and engage with all the key stakeholders in the
organization.

·        
Ability
to determine appropriate measures in order to achieve set goals and objectives,
prioritization and coordination of measures, and control of activities to
ensure desired outcomes.

·        
General
awareness of risk management practices.

·        
High
level of integrity and ethical standards.

·        
Excellent
interpersonal skills.

·        
Decision
Making abilities.

·        
Good
communication skills.

·        
Exceptionally
organized.

·        
Adopting
Practical Approaches.

·        
High
levels of accuracy and speed.

 

How to Apply:

All suitably qualified and interested candidates are encouraged to
send applications with detailed CV’s including present
position and copies of relevant professional/academic certificates (University
Transcript, O and A level) to the email address indicated below;
Vacanciesbank@dfcugroup.com

 

Deadline: 11^th
November 2020

 

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