Job Title: Head of Cluster DGS MTN –
East
Organization: Ericsson
Duty Station: Kampala,
Uganda
About US:
Ericsson is a world-leading provider of telecommunications equipment
& services to mobile & fixed network operators. Over 1,000 networks in
more than 180 countries use Ericsson equipment, & more than 40 percent of
the world’s mobile traffic passes through Ericsson networks. Using innovation
to empower people, business & society, we are working towards the Networked
Society, in which everything that can benefit from a connection will have one.
At Ericsson, we apply our innovation to market-based solutions that empower
people & society to help shape a more sustainable world.
Job Summary: Ericsson is looking for Head of Service
Delivery for Digital Services based in East Africa. This role will be
accountable for handling sophisticated and/or large programs, leading its
program teams and working with key customer contacts from its early pre-sales
to delivery conclusion phases manly in telecom area!
Key Duties and Responsibilities:
·
Develop
and execute on delivery strategy/processes from pre-sales to realization.
·
Steer
planning, forecasting, dimensioning and optimization of delivery based on
business needs for programs.
·
Responsible
for the delivery of services (scope, cost, quality, time and customer
happiness) within Consulting & System Integration from sales to delivery
phase. Leading project and program activities in the analysis, planning,
establishment (execution), realization (execution), handover (execution) and
conclusion phases.
·
Assist
and provide ITC SME knowledge for engagement and sales teams with regards to
delivery methodology, cost, scope, and risks of ITC activities and accurate
alignment of customer requirements.
·
Manage
and retain highly empower people in teams with varied strengths and geography,
and matrix capacity – including definition of teams, interviewing and selecting
process.
·
Evaluate
and lead third party relationships to ensure that margin levels are met and
that the business case is being realized
·
Responsibility
to assemble add-on sales into client environments and develop and maintain
positive customer relationships
·
Identify
and address the end to end implications of changes either in IT, network,
operations, services or business models and creative corrective actions to
preserve or improve program goals.
·
Optimal
build and lead key internal & external partners including the customer
C-Level – articulates themselves well and able to have compelling arguments
with the customer.
·
Identifying
add on sales/opportunities and supports the account manager from a solution
& delivery perspective.
Qualifications, Skills and
Experience:
·
The
applicant must hold a Bachelor’s degree, preferably in a science, business or
telecommunications subject area.
·
Current
PMP certification or is actively pursuing professional project management certification
(PMP), recommended to be complete within 1 year
·
10 +
years of experience, from within the Telco/Systems Integration Industry
(consulting or Systems Integration) on driving IT SI transformation programs or
projects of high complexity
·
Must
have consistent track record in leading IT / Telco type of Integration
Engagements, at least 5 years leading sophisticated SI-Projects/Programs;
·
Good
Knowledge on eTOM frame work and ITIL
·
Ability
to transform customer requirements and expectations at a high level into a
solution that Ericsson can realize as a customer engagement.
·
Ability
to lead a team of project managers, solution architects, integration engineers
who can be in virtual/remote locations depending on the defined delivery model.
This is key to maintain a highly motivated team
·
Highly
developed solid understanding of business process, including tender and sales
·
Excellent
Consulting skills with a consistent record as customer focused Senior
Consultant.
·
In depth
knowledge of the telecom industry, including a thorough understanding of
economic/ commercial/political issues affecting the industry.
·
Excellent
Leadership abilities validated through line manager or other comparable
positions.
·
Demonstrable
ability to drive team engagements in a tough and time sensitive environment.
·
Results
oriented. Able to work independently and take a logical and orderly approach to
analyzing problems, prioritizing work and planning actions.
·
Solid
ability to communicate effectively at the senior level; must have outstanding
communication skills to influence others and meet deadlines while building
positive relationships both internally and externally.
·
Steering
up-sales opportunities
·
Mentoring
the team, to interact with them and to support them in their professional
growth, and to identify and recognize talents.
·
Supporting
asset and organizational set-up and growth; a main contributor to the
Professional Service culture growth, delivery methodology
How to Apply:
All candidates should upload their applications online at the link below.
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