The Ugandan Jobline

 

Job Title:    Front Office Manager

Organization:  Fairway
Hotel

Duty Station:  Kampala,
Uganda

 

About US:

Fairway Hotel &
Spa is a 4-star hotel located in Nakasero. Kampala.

 

Job Summary:  We are looking for the Front Office Manager
who will ensure guests receive a heartwarming welcome and coordinate all front
office activities including reservations & guest relations. The reception
is the heart of any hotel, it is the core efficient functioning of this
department that coordinated the success of the guest experience.” .

 

Key Duties and
Responsibilities:

·        
Portray
a positive hotel image at the reception with a clean organized lobby, piped
music and professional reception staff at the desk.

·        
Train,
supervise and support all office staff to excel in their roles.

·        
Increase
Room & Banquet Sales through upselling to walk-ins for rooms & banquets
ensuring no guests leaves fairway without a confirmed booking and maximizing
revenue.

·        
Make
safety and security of guests and their valuables a highly priority by
protecting their privacy & briefing them on the safety protocols.

·        
Treat
every guest complaint as an opportunity to improve and swiftly ensuring no
re-occurrence in the future. The ability to improve the experience of a
complaining guest is a challenge you must desire.

 

Qualifications, Skills and Experience:

·        
The applicant
must hold a diploma in Hotel Management or bachelor’s degree is an added
advantage, High results in any degree is recommended.

·        
Four years
of work experience in a similar leadership role in any comparable industry.

·        
A
pleasant personality with a dynamic professional attitude to supervise and lead
a team.

·        
Solid
customer service approach with capacity to efficiently deal with complaints.

·        
You’re
persuasive in the most pleasant way possible and can sell rooms at good rates
even in your sleep.

·        
Passion
for guest service and inspire others while at it.

·        
Ability
to motivate your team and ensure they are engaged.

·        
Great
Training skills and can give constructive feedback where needed; you will be
responsible for training your team

·        
Excellent
communication and listening skills; are able to receive feedback

·        
Good
judgment and always finds smart & elegant solutions to complex problems.

·        
Great
organizational and multi-tasking skills, Efficient in Problem solving and
troubleshooting emergencies.

·        
The
ability to get any task done, in the shortest amount of time, by putting in the
hard work and research for an optimal outcome.

·        
Extreme
curiosity and desire to acquire deep understanding of tasks assigned.

·        
Are good
with computers and able to learn new hotel software quickly.

 

Values

·        
Exceptional
service: We understand that every encounter with guests can be an opportunity
to show them our excellent customer service and to meet their needs.

·        
Teamwork
& Passion: We believe that working together makes us stronger and helps us
accomplish our tasks faster and more accurately.

·        
Growth
& learning: I acknowledge that I am not perfect and that I can always learn
more through my colleagues, my leaders, on the job training or professional
certification.

·        
Integrity
& respect: We operate in an ethical manner at all times and do not steal,
cheat or be rude to one another

·        
Ownership:
I treat all visitors to Fairway as I would a visitor within my own home.

 

How to Apply:

If you feel this
describes you, send your cover letter and curriculum vitae to
hr@fairwayhotel.co.ug , or drop off your CV

 

Deadline: 20^th November 2020

 

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