Front Office Manager Job Careers – Fairway Hotel & Spa


Job Title:    Front Office Manager

Organization:  Fairway

Duty Station:  Kampala,


About US:

Fairway Hotel &
Spa is a 4-star hotel located in Nakasero. Kampala.


Job Summary:  We are looking for the Front Office Manager
who will ensure guests receive a heartwarming welcome and coordinate all front
office activities including reservations & guest relations. The reception
is the heart of any hotel, it is the core efficient functioning of this
department that coordinated the success of the guest experience.” .


Key Duties and

a positive hotel image at the reception with a clean organized lobby, piped
music and professional reception staff at the desk.

supervise and support all office staff to excel in their roles.

Room & Banquet Sales through upselling to walk-ins for rooms & banquets
ensuring no guests leaves fairway without a confirmed booking and maximizing

safety and security of guests and their valuables a highly priority by
protecting their privacy & briefing them on the safety protocols.

every guest complaint as an opportunity to improve and swiftly ensuring no
re-occurrence in the future. The ability to improve the experience of a
complaining guest is a challenge you must desire.


Qualifications, Skills and Experience:

The applicant
must hold a diploma in Hotel Management or bachelor’s degree is an added
advantage, High results in any degree is recommended.

Four years
of work experience in a similar leadership role in any comparable industry.

pleasant personality with a dynamic professional attitude to supervise and lead
a team.

customer service approach with capacity to efficiently deal with complaints.

persuasive in the most pleasant way possible and can sell rooms at good rates
even in your sleep.

for guest service and inspire others while at it.

to motivate your team and ensure they are engaged.

Training skills and can give constructive feedback where needed; you will be
responsible for training your team

communication and listening skills; are able to receive feedback

judgment and always finds smart & elegant solutions to complex problems.

organizational and multi-tasking skills, Efficient in Problem solving and
troubleshooting emergencies.

ability to get any task done, in the shortest amount of time, by putting in the
hard work and research for an optimal outcome.

curiosity and desire to acquire deep understanding of tasks assigned.

Are good
with computers and able to learn new hotel software quickly.



service: We understand that every encounter with guests can be an opportunity
to show them our excellent customer service and to meet their needs.

& Passion: We believe that working together makes us stronger and helps us
accomplish our tasks faster and more accurately.

& learning: I acknowledge that I am not perfect and that I can always learn
more through my colleagues, my leaders, on the job training or professional

& respect: We operate in an ethical manner at all times and do not steal,
cheat or be rude to one another

I treat all visitors to Fairway as I would a visitor within my own home.


How to Apply:

If you feel this
describes you, send your cover letter and curriculum vitae to , or drop off your CV


Deadline: 20th November 2020


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