Job Title: Front Office Manager
Organization: Fairway
Hotel
Duty Station: Kampala,
Uganda
About US:
Fairway Hotel &
Spa is a 4-star hotel located in Nakasero. Kampala.
Job Summary: We are looking for the Front Office Manager
who will ensure guests receive a heartwarming welcome and coordinate all front
office activities including reservations & guest relations. The reception
is the heart of any hotel, it is the core efficient functioning of this
department that coordinated the success of the guest experience.” .
Key Duties and
Responsibilities:
·
Portray
a positive hotel image at the reception with a clean organized lobby, piped
music and professional reception staff at the desk.
·
Train,
supervise and support all office staff to excel in their roles.
·
Increase
Room & Banquet Sales through upselling to walk-ins for rooms & banquets
ensuring no guests leaves fairway without a confirmed booking and maximizing
revenue.
·
Make
safety and security of guests and their valuables a highly priority by
protecting their privacy & briefing them on the safety protocols.
·
Treat
every guest complaint as an opportunity to improve and swiftly ensuring no
re-occurrence in the future. The ability to improve the experience of a
complaining guest is a challenge you must desire.
Qualifications, Skills and Experience:
·
The applicant
must hold a diploma in Hotel Management or bachelor’s degree is an added
advantage, High results in any degree is recommended.
·
Four years
of work experience in a similar leadership role in any comparable industry.
·
A
pleasant personality with a dynamic professional attitude to supervise and lead
a team.
·
Solid
customer service approach with capacity to efficiently deal with complaints.
·
You’re
persuasive in the most pleasant way possible and can sell rooms at good rates
even in your sleep.
·
Passion
for guest service and inspire others while at it.
·
Ability
to motivate your team and ensure they are engaged.
·
Great
Training skills and can give constructive feedback where needed; you will be
responsible for training your team
·
Excellent
communication and listening skills; are able to receive feedback
·
Good
judgment and always finds smart & elegant solutions to complex problems.
·
Great
organizational and multi-tasking skills, Efficient in Problem solving and
troubleshooting emergencies.
·
The
ability to get any task done, in the shortest amount of time, by putting in the
hard work and research for an optimal outcome.
·
Extreme
curiosity and desire to acquire deep understanding of tasks assigned.
·
Are good
with computers and able to learn new hotel software quickly.
Values
·
Exceptional
service: We understand that every encounter with guests can be an opportunity
to show them our excellent customer service and to meet their needs.
·
Teamwork
& Passion: We believe that working together makes us stronger and helps us
accomplish our tasks faster and more accurately.
·
Growth
& learning: I acknowledge that I am not perfect and that I can always learn
more through my colleagues, my leaders, on the job training or professional
certification.
·
Integrity
& respect: We operate in an ethical manner at all times and do not steal,
cheat or be rude to one another
·
Ownership:
I treat all visitors to Fairway as I would a visitor within my own home.
How to Apply:
If you feel this
describes you, send your cover letter and curriculum vitae to
[email protected] , or drop off your CV
Deadline: 20th November 2020
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