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Job Title:    IT Digital Channels
Administrator

Organization:  Opportunity
Bank

Duty Station:  Kampala,
Uganda

Reports to: Head
IT Operations

 

About US:

Opportunity Bank is
a Commercial Bank licensed and supervised by Bank of Uganda. We are the Bank of
choice for all who aspire to a life of dignity and purpose. We offer innovative
technology-led financial solutions and training to transform lives and
Communities. We do this with care, respect and in a sustainable way.

 

Job Summary:  The IT Digital Channels Administrator will be
responsible for leading and coordinating the Bank’s Mobile, Internet, Agency,
Merchant, ATM and other emerging channels initiatives. The administrator must
demonstrate a strong understanding of and high regard for the Digital channels
as a business delivery channel for the Bank’s corporate and retail customers.

 

Key Duties and
Responsibilities:

·        
Provide
technical support for existing mobile and internet banking systems and
implementation of related projects.

·        
Keep
track of user issues and oversee their prompt resolution.

·        
Following
established change management practices by ensuring that they are well tested
and are rolled out in a manner that adheres to established business processes.

·        
Continuously
analyze user requirements to develop and provide solutions

·        
Routine
system administration and management

·        
Maintain
up to date system and user documentation

·        
Ensure
compliance of SLAs by system vendors

·        
Develop
real time online reports and monitoring tools to be able to track internet /
mobile banking and internet acquiring system uptime and performance.

·        
Continual
Service Improvement by recommending and implementing upgrades or changes to the
mobile & internet solutions for increased performance, security or business
benefits

·        
Develop
subject matter expert knowledge of Mobile, Internet technologies, eCommerce and
other payment banking technologies

·        
Develop
Business Continuity plans for both mobile & internet channel solutions.

 

Qualifications, Skills and Experience:

·        
The
applicant for the Opportunity Bank IT Digital Channels Administrator career
opportunity must hold a University Degree in Information Technology, Computer
Science or related field.

·        
Demonstrate
a strong understanding of Agency Banking technical operations and support

·        
Demonstrate
a strong understanding of Card and ATM technical operations

·        
Demonstrate
a strong understanding of Mobile and Internet Banking technical operations

·        
Demonstrate
understanding of 3rd party bill payments/collections aggregation operations

·        
A team
player with Effective leadership skills

·        
At least
two years of hands-on experience in Channels Support

·        
Knowledge
of administration in the following areas will be an added advantage

·        
Awareness
of major trends in IT and specifically banking systems

·        
Knowledge
of Opportunity Bank’s IT systems and technology standards

·        
Understanding
of local banking regulations and applicable laws.

·        
Able to
create credible IT plans and budgets for external scrutiny

·        
Ability
to manage an IT team while observing local HR practices

·        
Ability
to negotiate favorable terms with IT vendors

·        
Trained
in PRINCE or equivalent project methodology

·        
Trained
in ITIL or equivalent service standards

·        
Able to
translate global standards effectively to a local context

 

How to Apply:

All qualified and
interested candidates should their signed application letters together with
their curriculum vitae to:

 

The Head of Human
Resources

Opportunity Bank
Uganda Limited

Plot 1259, Old Kira
Road

 

OR

 

Email to: hr@opportunitybank.co.ug

 

Kindly note only
applicants who meet the minimum requirements will be contacted. All positions
will be filled in accordance with our Employment Equity plan. We also encourage
people with disabilities to apply.

 

Deadline: 13th November 2020

 

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