Job Title: Call Centre Supervisor
Organisation: Unicaf
Duty Station: Kampala,
Uganda
About US:
Unicaf, the leading
online platform in sub-Saharan Africa offering quality higher education degree
programmes in collaboration with UK, US, African and European universities, is
growing and looking for a Call Centre Supervisor in Kampala, Uganda.
Job Summary: The Call Centre Supervisor will mainly support
and provide superior service to customers via phone.
Key Duties and Responsibilities:
·
Support
and provide superior service to customers via phone
·
Use
questioning and listing skills that support and effective telephone
conversation
·
Provide
customers with product and service information
·
Process
documents, forms and applications
·
Identify
and escalate priority issues
Key Results:
·
Effective
communication with his/her assigned team members to resolve all issues
·
Effective
supervision of the daily work of student advisers assigned to his/her team
·
Effective
evaluation of his/her assigned team members on all evaluation indicators and on
defined evaluation periods
·
Effective
communication (negotiation) with interested applicants (via phone & email)
·
Effective
knowledge and presentation of degrees and certificates
·
Effective
communication with internal departments (via phone, email & personal
presence)
·
Effective
system (CRM/SIS) updates
·
Effective
time management
·
Effective
targets management
Qualifications, Skills and Experience:
·
Excellent
verbal and written command of the English and French language
·
Excellent
conversational skills through the phone in English and French
·
Excellent
computer skills (typing skills will be considered an advantage)
·
Attention
to detail
·
Excellent
time management
·
Ability
to reach assigned targets
How to Apply:
All candidates
should submit their applications stating “Call Centre Supervisor
(UG-CS-NOV-20)” in the subject line, with a copy of your CV to
[email protected]
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