Several No Experience Fresh Graduate Call Center Agent Job Opportunities – OYA Micro-Credit Company Limited

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Job Title:    Call Center Agent (Several
No Experience Fresh Graduate Job Opportunities)

Organization:  OYA
Micro-Credit Company Limited

Duty Station:  Muyenga,
Kampala, Uganda

Reports to: Call
Center Supervisor

 

About US:

OYA Micro-Credit
Company Limited is the leading lending platform for micro and small businesses
in fast growing African economies.

 

Job Summary:  The Call Center Agent will use their knowledge
of company products, services, and policies to assist callers with inquiries,
complaints, or problems. The incumbent will speak with customers, listen to
them gain a better understanding of their needs, and offer possible solutions.

 

Key Duties and Responsibilities:  

·       
Answering
or making calls to customers to learn about and address their needs,
complaints, or other issues with products or services.

·       
Responding
efficiently and accurately to callers, explaining possible solutions, and
ensuring that clients feel supported and valued.

·       
Engaging
in active listening with callers, confirming or clarifying information and
diffusing angry clients, as needed.

·       
Building
lasting relationships with clients and other call center team members based on
trust and reliability.

·       
Utilizing
software, databases, scripts, and tools appropriately.

·       
Understanding
and striving to meet or exceed call center metrics while providing excellent
consistent customer service.

·       
Making
sales or recommendations for products or services that may better suit client
needs.

·       
Taking
part in training and other learning opportunities to expand knowledge of
company and position.

·       
Adhering
to all company policies and procedures.

 

Qualifications, Skills and Experience:

·       
The
applicant must be a recent university graduate

·       
Strong
oral communication skills

·       
Extremely
strong interpersonal skills

·       
Innate
empathy and compassion to deliver world-class customer service

·       
Ability
to operate under intense pressure

·       
Computer
literacy and proficiency and experience common software such as MS Word and
Excel

·       
Strong
analytical skill

 

How to Apply:

All candidates
should Email their updated CVs only to hr@oyamicrocredit.co.tz.
Your CV must indicate the area you live.

 

Deadline: 18th November 2020

 

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