The Ugandan Jobline

Job Title:    Branch Manager (Several Job
Placements)

Organization: KCB
Bank

Duty Station: Kampala,
Uganda

About US:

KCB Bank Uganda
which is part of KCB Group, East Africa’s largest commercial bank that was
established in 1896. Over the years, the Bank has grown and spread its wings
into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East
African circuit in the year 2012. Today, the Group has the largest branch
network in the region with over 238 branches, 950 ATMs and 8,000 agents
offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was
established in the year 2007 and has grown to become one of Uganda’s top ten
commercial banks. Currently KCB Bank Uganda has 14 branches complemented with
16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street,
Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira, Mbarara
and Jinja that offer trade financing, corporate and retail banking services to
customers.

Job Summary:  With a very high sense of customer centricity,
the Branch Manager will be responsible for maintaining the current branch
business, develop new branch business and ensure processes and procedures are
working with a view to improving the branch’s profitability as well as ensuring
the branch is led within sound control and operational environment. The job
requires 70% focus on branch business growth in all KPIs and 30% administrative
and controls focus with support from Manager Service and Quality Control
(MSQC).

Key Duties and Responsibilities:  

·       
Develop
and update strategy for the branch business growth. This involves careful
translation of overall bank strategy into the branch tailored strategies based
unique features of the branch location

·       
Cascade
budgets and targets for all staff in the branch and decide on plans and tactics
to achieve them

·       
Drive
branch performance rigor to increase penetration into the target customer
segments (SMEs and personal banking)

·       
Play a
lead role in driving growth and usage of all digital channel products and
achieve 70% for all branch transactions happening through digital channels.

·       
Ensure
superior service levels across all customers touch points (branches and digital
touchpoints attached to the branch).

·       
Develop
and maintain best in class customer relationship management practices. This
involves developing and implementing customer wining and maintenance
initiatives.

·       
Lead the
charge for sourcing, processing and on boarding of new business for continuous
growth of the branch balance sheet.

·       
Ensure
adherence to KYC, AML, Audit and Legal / Compliance guidelines and continuously
conduct self-audit mechanism covering safe custody. Although guidance and
training will be provided from time to time, it is the Branch Managers personal
responsibility to ensure that he/she reads and understands banks policies,
procedures and practices relating to branch business operational environment
and the bank in general.

Qualifications, Skills and Experience:

·       
The
applicant must hold a university degree in relevant business discipline.

·       
A
minimum of four years’ experience in sales &service management in a
consumer banking environment, with a track record of success.

·       
Strong
people management skills and thorough knowledge of banking products and
services, including wider understanding of the general consumer banking
universe.

·       
Demonstrable
sound knowledge in digital financial services and their relevance to banking.

·       
Strong
organizational and administrative skills.

·       
Leadership
capacity, including strong communications, negotiations, and interpersonal
skills, with the ability to motivate staff.

·       
Strong
communications, negotiations and interpersonal skills

How to Apply:

All candidates are
encouraged to apply online at the link below.

Click
Here

NB:
Only shortlisted candidates will be contacted.

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