Regional IT Officer NGO Jobs – Infectious Diseases Institute (IDI)

 

Job Title:    Regional IT Officer

Organization: Infectious
Diseases Institute (IDI)

Funding Source: Centres for Disease Control and Prevention (CDC)/PEPFAR

Duty Station:
Uganda

Reports to: Project Manager

Vacancy Code:  RIT
X021

 

About US:

The mission of the
Infectious Diseases Institute (IDI) is to “Strengthen Health Systems in Africa
with strong emphasis on Infectious Diseases through Research and Capacity
Development”. IDI has six operational areas through which it works to achieve
its mission: Prevention, Care and Treatment, Training, Research, Laboratory
services (including the CAP-certified IDI Core Lab & Translational Lab),
Global Health Security and Health System Strengthening Programmes.

With funding from  Centres for Disease Control and Prevention
(CDC)/PEPFAR, and in partnership with MoH and respective District Local
Governments, IDI is implementing comprehensive HIV/AIDS services in the West
Nile region of Uganda under the project “Accelerating and Sustaining HIV
Epidemic Control and Related Diseases in West-Nile Region of Uganda under the
President’s Emergency Plan for AIDS Relief (PEPFAR), 2020-2025”. The project
supports the 12 districts of; Arua, Maracha, Madi-Okollo, Terego, Koboko,
Yumbe, Moyo, Obongi, Adjumani, Pakwach, Nebbi and Zombo.

 

Job Summary: The
Regional IT Officer shall be responsible for installation, configuration,
trouble shooting and maintenance of all computer systems including Uganda EMR,
printers, photocopiers and networks of the project in the West Nile region

 

Key Duties and
Responsibilities:  

·       
Control
and maintain IT systems to minimize IT service downtime

·       
Respond
in an efficient and professional manner to all IT related requests and
incidents

·       
Manage,
update and maintain the IT inventory

·       
Participate
in the development of IT policies, SOPs &guidelines and infrastructure
documents.

·       
Administration
of an IT help desk through phone, email, IT requisition forms and a help desk
application ensuring that calls logged by users are resolved in a timely
manner.

·       
Develop,
execute and test backup plans and restore procedures in accordance with the
institute’s disaster recovery plan.

·       
Control
of all IT related equipment through proper documentation of problem logs and
audit trails

·       
Plan for
technical IT solutions to suit the current and future institute needs

·       
Provide
input in the technical evaluation of the IT products and services to be
acquired by institute.

·       
Prioritize
IT problems accordingly and provide regular updates on outstanding issues to
those it may concern.

·       
Develop
and implement IT asset inventory system including tracking, allocation,
physical setup and removal of IT assets

·       
Plan
for, implement and supervise preventive maintenance procedures on server room
infrastructure and client end computing devices.

·       
Administration
and maintenance of a Windows active directory domain infrastructure.

·       
Respond
to and resolve IT service outages by determining the probable cause, contacting
the service providers where necessary and escalating if necessary.

·       
Installation
and maintenance of specialized hardware peripherals such as printers, scanners,
data faxes etc.

·       
Implement
Information Security controls using the IDI Information Security Policy

·       
Provide
line supervision for IT interns as required

·       
Provide
input towards determination of Information needs and implementation
considerations, e.g., appropriate technology and budgets, for inclusion in
project proposals related to IDI and supported projects

 




Qualifications, Skills and
Experience:

·       
The
applicant must hold a Degree in Computer Science or a related subject from a
recognized institution

·       
Relevant
IT Certifications, e.g., CCNA, MCSE

·       
At least
2 – 4 years’ experience in a busy IT environment.

·       
Networking
services such as DNS, DHCP, WINS, NetBIOS etc.

·       
Operation
and maintenance of Microsoft Windows XP, Vista and Windows 7 based workstations

·       
Operation
and administration of Windows 2003 / 07 Server platforms

·       
Active
Directory operations

·       
SQL
Server database management

·       
Backup
and restore practices and procedures

·       
Advanced
IT security practices including Microsoft file permissions, password
maintenance and physical security of devices

·       
Awareness
of emergent technologies like latest Windows platforms and Uganda EMR.

·       
Experience
in rolling out and maintaining PC desktops running Microsoft Windows XP, Vista
and Windows 7 in an Active Directory environment

·       
Maintenance
of Intel-based PC hardware and peripherals

·       
Experience
in cloning PCs using current technologies

·       
Installation,
configuration and troubleshooting of network printing devices

·       
Administration
of some or all of the following applications:

·       
Microsoft
Office Suite (2003 and above preferred)

·       
Microsoft
Outlook (2003 and above preferred)

·       
Anti-virus
software

·       
Internet
Explorer 7.x and above

·       
Administration
of directories of users and computers, password maintenance and profiles

·       
Managing
of SQL Server databases

·       
Administration
of backup and restore systems and procedures in a multi-server environment.
Specific experience using Symantec Backup Exec 12 is preferred but not
mandatory.

·       
Troubleshooting
and problem resolution of: o PC hardware, LAN and internet connectivity o
Login, file/printer access, Uganda EMR

 

How to Apply:

All suitably
qualified and interested candidates should send their CVs, including details of
email address, present position, current remuneration, Certificate/testimonials
and address of three (3) Referees plus telephone contact to the stipulated
email address. Email your application and CV to hr@idi.co.ug

 

Key Notes:

·       
IDI is
an equal opportunity employer and does not charge a recruitment fee or any
other fees at any stage of the recruitment process.

·       
Internal
candidates who meet the required specifications and have worked with IDI for a
period of at least one year will be given priority.

·       
Make
sure that your application letter, CV (Not more than 4pages) and certificates
are attached as one PDF document.

·       
Indicate
the Vacancy Code as the subject line of your email.

·       
Please
note that if you DO NOT indicate the vacancy code as instructed above, your
application will not be considered.

·       
Any form
of canvassing will lead to automatic disqualification.

·       
Only
shortlisted candidates will be contacted.

 

The Senior Human Resource Manager

Infectious Diseases
Institute — IDI Knowledge Centre, Makerere University Main Campus College of
Health Sciences, Makerere University

P.O. Box 22418,
Kampala, Uganda

 

Deadline:  4th October 2020

 

For more of the
latest jobs, please visit 
http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




 

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