Manager, Alternative Delivery Channels Employment Opportunity – Opportunity Bank


Job Title:    Manager, Alternative
Delivery Channels

Organization:  Opportunity Bank

Duty Station:  Kampala,

Reports to:
Head of Operations


About US:

Opportunity Bank is
a Commercial Bank licensed and supervised by Bank of Uganda. We are the Bank of
choice for all who aspire to a life of dignity and purpose. We offer innovative
technology-led financial solutions and training to transform lives and
Communities. We do this with care, respect and in a sustainable way.


Job Summary:  The Manager- Alternative Delivery Channels
will provide general oversight over transactions monitoring as well as day
to-day reconciliations of all channel and Backoffice related accounts, monitor
and manage all float Accounts while ensuring efficiency, ensuring acceptable
levels of uptime is achieved for all channel related systems. Managing Bank to
stakeholder relationship for all direct third parties related to the channels


Key Duties and Responsibilities:  

Management of
Alternative Delivery Channels

Establish and monitor servicing relationships with internal and external parties,
including back- and front-office staff, and service providers.

Coordinate with the units developing and integrating
alternative delivery channels for Bank products and services in a way of
testing and making sure that all the
required Backoffice modalities like transaction reporting and descriptions are

Ensure that all transactions are posted accurately
as well as accounts reconciled in a timely manner as per the requirements s
tipulated in the Bank reconciliation
processes and policy.

Support the Branch in all activities relating to
channels to ensure that business workflows are in place.

Lead the analysis of existing reconciliation
processes in order to assess the strengt
h of the controls and identify areas for improvement.

Providing support and assistance to individual team
members. Assist in training, staff development, performance reviews and
disciplinary actions.

Work with business to advise on ways to generate
transaction revenue and reduction of costs through improved customer

Approval of different transactions, reversals and
settlements within approved limit in the core Banking Systems.

other relevant responsibilities that may be assigned from time to time.

Unit planning and

Plan, develop and oversee the implementation of
annual work plans and operational activities, systems and procedures in line
with Bank of Uganda Reg
bank policies and customer expectations.

Preparing budgets and cost management and control

Efficiency and income growth:

Develop unique and value adding strategies and that
lead to achievement of set income targets, in the most
efficient way using delivery channels in
line with the Banks strategic initiatives/plan as well as reviewing, monitoring
and communicating performance to the stake holders.

Suggesting/advising on array of new services and
implementation ensuring that t
fit within the Bank’s mission.

Develop strategies that allow the Bank to operate at
its desired operational efficiency using available delivery channels.

Risk Management and

Identify risk factors and establish frameworks to
risk in the unit making
sure there is a faster mechanism in place to enable quick and early detection
and escalation of issues when they arise.

Ensure compliance with Operations policies and
procedures, BOU regulations, budget parameters, and procedure
s and the risk management framework
operational within the Bank.

Responsible for audit, risk and BOU findings
/reports, and helping resolve issues raised as well as ensuring no repeat

Occasional Duties

Weekly reconciliations reports/schedule/status to the Head of

weekly unit/ departmental meetings.

appraisals using the balanced score cards.


Qualifications, Skills and Experience:

applicant must hold a Bachelor’s degree in commerce, Statistics, business
administration or related fields.

years of experience in the Banking field. At least 2 years of which are in

good computer skills including proficiency in Word, Excel, Access, and

writing skills, and ability to explain technical accounting issues to
subordinates and colleagues;

team player and excellent interpersonal and communication skills;

competences for accuracy, attention to detail, integrity and update knowledge
of reconciliation guidelines and automatic reconciliation tools.

of the Ugandan banking regulations and statutory requirements.

numerical and mathematical skills involve reading and interpreting financial
reports, third party statements, core banking General ledger statements and
business management skills to a high level.


and organization


Know how
Transactions report and behaviors.

Basic IT

people management skills


Self-starter, highly motivated, passionate, results driven, able to work
autonomously as well as part of a group, resilient, hardworking and with team
building skills.


Opportunity Bank is
an equal opportunity employer. All qualified candidates are encouraged to
apply, regardless of disability, gender, marital status, religion and


How to Apply:

All suitably
qualified and interested candidates should send their signed application
letters together with their curriculum vitae to


Deadline: Monday 12th October 2020


NB: Kindly note only
applicants who meet the minimum requirements will be contacted. All positions
will be filled in accordance with our Employment Equity plan. We also encourage
people with disabilities to apply.


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