4 No Experience Customer Service Jobs – SME Relationship Officers – Finance Trust Bank

 

Job Title:    SME Relationship Officers (4
Fresher Job Placements)

Organization:  Finance Trust Bank

Duty Station:  Kampala,
Uganda

Reports to: Credit
Supervisor 

 

About US:

Finance Trust Bank
was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over
the financial services business of Uganda Finance Trust Limited (MDI). Today
Finance Trust Bank is a fully fledged commercial bank serving a clientele of
over 350,000 depositors and over 28,000 borrowers, through a network of 36
branches country wide.

 

The bank offers a
variety of Products and services including; Savings, Current accounts, Loans,
Money transfer services and Bills payments to its target market which comprises
of micro, small and medium entrepreneurs, salary earners and youth.

 

Job Summary:  The SME Relationship Officer will mainly mobilise,
Monitor, identify potential SME clients, appraise loans /Over Drafts, Grow off balance
sheet items, Grow deposits and carry out disbursements in accordance with the
banks procedures

 

Key Duties and Responsibilities:  

·       
Market
the banks products and services by cross selling them to the customers.

·       
Identify
and develop the banks SME business relationships, generate new business lines
and new customers to achieve defined sales targets.

·       
Screen
all potential SME /Corporate borrowers for eligibility by conducting financial
and

·       
non-financial
analysis, reviewing and analyzing all SME /corporate credit applications for

·       
accuracy,
completeness and compliance with the banks policies.

·       
Discuss
loan terms and conditions, conduct collateral risk analysis to ensure
compliance with the banks policies and procedures.

·       
Participate
in the loan approval committee at the branch.

·       
Prepare
and forward clients requests for uncleared effects, overdrafts, Guarantees,
ensuring that all required documents are acquired and filed in line with the
Banks policy.

·       
Monitor
the growth and quality of the SME portfolio and recommend remedial action in
line with the banks policy.

·       
Manage
delinquency through monitoring of the PAR and the non-performing loans and

·       
receiver
loans to avoid arrears.

·       
Manage
customer relationship through a proactive and consultative approach so as to
create and maintain a clientele base for profitable business especially with
SME’s within your area for operation.

·       
Proactively
manage the customer experience by staying in touch with the customer, resolve
customer queries and process requests on time.

·       
Prepare
on a daily, weekly and monthly basis, reports for loan recoveries, sales and
new opened accounts.

·       
Minimize
risks through adherence to KYC compliance as per the bank policy and procedure
in all your operations.

·       
Mobilise
for deposits;

·       
Mobilise
for off balance sheet item

·       
Perform
any other duties as may be assigned by your supervisor from time to time.

 




Qualifications, Skills and Experience:

·       
The
applicants for the Finance Trust Bank SME Relationship Officer jobs should hold
Bachelor’s degrees from recognized universities

·       
Experience
as a Customer Relationship Officer will be an added advantage

·       
High
level of business acumen and understanding of business relationship management.

·       
Good
understanding of sales management and branch banking business.

·       
Excellent
communication and stakeholder management skills.

·       
Understanding
of the Microfinance and commercial Banking business environment.

·       
Good
personal presentation skills.

·       
Business
analysis skills.

·       
Ability
to work under pressure in order to meet deadlines.

·       
Good
teamwork skills.

·       
Flexibility
to travel upcountry.

 

How to Apply:

All suitably
qualified candidates should address their application to Head, Human Resource,

Finance Trust Bank,
Plot 115 & 121, and Katwe. P.O. Box 6972, Kampala, Uganda, and email it to
jobs@financetrust.co.ug. as well as photocopies of academic testimonials, and a
CV. The CV should include telephone contacts and email addresses of three
referees, one of who should be the most recent employer.

 

Deadline: 3rd November, 2020.

 

NB:
Only shortlisted candidates will be contacted directly on Tel. Numbers 0312
222600 or 0414 341275 ONLY.  Please note
that in line with the Bank procedures, no job offers are made online.

 

For more of the
latest jobs, please visit 
http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




 

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