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Job Title:    Client Liaison Officer (2
Job Placements)

Organization:  Marie Stopes

Duty Station:  Kampala,
Uganda

Reports to: Center
Manager

 

About US:

Marie Stopes Uganda is an NGO registered in Uganda. We are affiliated to
Marie Stopes International.  Together we
deliver post abortion care, quality sexual and reproductive health care and
family planning to millions of the world’s poorest and most vulnerable women.
We want to make sure that women have a choice when it comes to having children
and that death by unsafe abortion is reduced.

 

Job Summary:  Working
hand in hand with and reporting to the Centre Manager, the Client Liaison
Officer’s main role is to maintain the high clinical standards expected by MSI
and actively work to promote the smooth running of the centre and contribute to
improved financial performance. It is particularly important that the post
holder is able to sustain a close and collaborative partnership with
operational staff in the support office and field, so that project deliverables
remain a focus of operational activities. This post holder will be able to work
productively with the Research, Monitoring & Evaluation, Operations and
Social Franchising teams to ensure that programme activities serve the
indicators in MSU’s M&E framework

 

Key Duties and Responsibilities:  

Customer Service

·       
Providing
Unconditional positive regard for every customer/client at the Centre.

·       
Ensure
the Centre Maintains the best customer handling standards and train all staff
at the Centre to provide the best customer experience.

·       
Ensure
that client are welcomed and offered a sit on arrival. 

·       
Efficiency
of service and minimize client waiting time.

·       
Client
follow up, support and building positive relationship to increase client  loyalty.

·       
Ensure
client feedback is received, recorded, shared with management and follow
through to address all issues raised.

Front Desk Management

·       
Ensure
that the reception area and client toilets are clean and stocked of necessary
supplies. 

·       
Ensure
that the office is fully operational in terms of power, water, Phone, Office
equipment.

·       
Receive
and redirect incoming and outgoing correspondence

·       
Make
official telephone calls on behalf of staff and ensure that accurate records
are kept.

·       
Liaise
with Administrator in terms of Centre staff welfare i.e. uniforms, Ids.

·       
Provide
administrative support to the centre team especially in report writing.              

Financial Administration

·       
Receipt
and reconciliation of all centre income.

·       
Fill out
the daily income summary at the end of the day and give the money and summary
to the centre manager for banking. 

·       
Ensure
that all client notes have correct money noted and receipt numbers are
recorded. 

·       
Ensure
proper reconciliation of Petty cash.   

Records Management

·       
Proper
records management, ensure confidentiality and maintenance a record of vital
client information.

·       
Ensure
all client notes are filed in alphabetical order so all notes can be found
easily.  Existing client notes should all
be stored together so a full record can be achieved.

·       
Keep
inventory record of all MSU property at the Centre.     

Supervision

·       
Manage
centre assistants and care taker’s workload and ensure that the centre
environment is clean and well maintained.

 

Qualifications, Skills and Experience:

·       
The
ideal candidate must hold a University Degree in Business Administration or
related discipline                                         

·       
A
minimum of three years of experience in sales, Business development and
management with a big, fast paced business organisation

·       
Sound
knowledge of Microsoft Office applications including MS Excel, Power point and
internet is mandatory.

·       
Proven
excellent technical oral, written, and editing abilities; ability to present
and write influentially for multiple audiences

·       
Ability
to work well with others in team environments, build consensus and drive change

·       
must be
able to satisfy stakeholders;

·       
should
be able to work in deadline driven/results orientated atmospheres

·       
Strong
people management skills

·       
Able to
think strategically and a good planner

·       
Able to
manage and motivate teams to achieve targets and to achieve organisational
change.

·       
Posses
leadership personality, and able to take on and solve problems quickly and
efficiently

·       
Ability
to stay on track and deliver even under pressure.

·       
Willingness
to work beyond the stipulated business working

 

How to Apply:

All candidates should submit their applications through the Marie Stopes
career page at the link below.

 

Click
Here

 

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